I wish I didn't have to send a Certified Letter to Redmond, but here we are....it's going out tomorrow.
To give you all a simple summary, my Xbox Gaming profile of 21 years is now disconnected from my main Microsoft account. A hacker compromised my account and ripped it away.
Due to that disconnection, any purchases I've made for gaming or production over the past 21 years won't work. All my digital licenses are tied to that profile.
I've tried contacting support, filled out many forms and I still can't reach a single person. A person that can simply understand my issue and help me.
But I guess we have to thank AI for that one, that person was probably eliminated at the last layoffs.
Again, if anybody out there can help me contact and reach a real person at Microsoft and the XBOX division, I would appreciate it. Thank you.
cc:
@geekwire @Microsoft @MicrosoftHelps @Xbox @XboxSupport @XboxP3 @XboxAmbassadors