Alexander Martinez-Kocmann@AlexMartinezK

#CustomerSuccess #AI #MachineLearning #DataScience #OperationalEfficiency #DigitalTransformation #Innovation #Maturity #eLearning #SupplyChain #ICT #DevOps

Joined May 2017
578 Photos and videos
customersuccesslighthouse.co…

The Manager Who Wants the Answer Now — and Why That's Not (Entirely) Their Fault

A former Ericsson colleague posted something recently that stuck with me: "The older I get, the more problems I have with the culture where every manager needs to know the answer to every question...

customersuccesslighthouse.com
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Subscribe to The Median: A Data & AI Newsletter dcthemedian.substack.com/?r=…
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La Voz de César Vidal enfrenta un desafío inesperado: Incluso una pequeña contribución o compartir puede marcar la diferencia para que La Voz siga siendo un espacio de información y análisis sin censura. gofund.me/a51acc90a

Donate to Ayúdenos a mantener La Voz de César Vidal en abierto, organized by César Vidal

Este año nos hemos encontrado con un problema inesperado. Las princip… César Vidal needs your support for Ayúdenos a mantener La Voz de César Vidal en abierto

gofundme.com
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Rohit
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Here is an uncomfortable truth about AI in Customer Success: the technology is rarely the problem. linkedin.com/posts/cs-lighth…

AI in Customer Success: Data Quality Over Technology | CS Lighthouse posted on the topic | LinkedIn

Technology is rarely the problem. Here is an uncomfortable truth about AI in Customer Success: the technology is rarely the problem. The data almost always is. AI and automation don’t fix broken...

linkedin.com
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Stop Spending Hours on QBR Decks. Automate the Admin. linkedin.com/posts/cs-lighth…

Automate QBR Decks with AI-Powered Tools | CS Lighthouse posted on the topic | LinkedIn

Stop Spending Hours on QBR Decks. Automate the Admin. Quarterly Business Reviews should be strategic conversations. But for many CS teams, the prep still means copying last quarter’s deck, updating...

linkedin.com
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artificialintelligence-news.… @lorenzoramirez

Palantir AI to support UK finance operations

UK authorities believe improving efficiency across national finance operations requires applying AI platforms from vendors like Palantir.

artificialintelligence-news.com
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Identifying Hidden Risks in Technical Touchpoints with AI. linkedin.com/posts/cs-lighth…

Unlocking Customer Insights with AI-Powered Conversation Intelligence | CS Lighthouse posted on the...

Identifying Hidden Risks in Technical Touchpoints with AI Conversation intelligence tools are becoming central for many CS teams, acting like a high‑powered listening device for the “Voice of the...

linkedin.com
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Alexander Martinez-Kocmann retweeted
Thariq
@trq212
Mar 6
Today we're launching local scheduled tasks in Claude Code desktop. Create a schedule for tasks that you want to run regularly. They'll run as long as your computer is awake.
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It's always the same. artificialintelligence-news.…

Anthropic: Claude faces ‘industrial-scale’ AI model distillation

Anthropic has detailed three "industrial-scale" AI model distillation campaigns by overseas labs designed to extract abilities from Claude.

artificialintelligence-news.com
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If CS still feels like firefighting, you’re likely at Level 1. My new model maps 4 maturity levels and five transformation dimensions to move CS from reactive to a value engine. Quick read for CS leaders: wix.to/SLmxAnX #CustomerSuccess #CSM #SaaS #NRR #ChurnPrevention
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linkedin.com/posts/cs-lighth…

CS Maturity Transformation Model: 5 Dimensions to Revenue Engine | CS Lighthouse posted on the...

From Firefighting to Value Engine: A CS Maturity Transformation Model Many CS organizations are stuck at Level 1 — reactive, escalation-driven, measured by ticket closure. Reaching Level 4 requires...

linkedin.com
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Alexander Martinez-Kocmann retweeted
Claude
@claudeai
Feb 20
Claude Code on desktop can now preview your running apps, review your code, and handle CI failures and PRs in the background. Here’s what's new:
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linkedin.com/posts/cs-lighth…

AI Drives Personalized Onboarding for SaaS | CS Lighthouse posted on the topic | LinkedIn

Poor Onboarding Creates Churn. AI Makes Onboarding Personal. The customer onboarding phase is arguably the most critical period in the lifecycle, setting the foundation for long-term loyalty. A...

linkedin.com
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artificialintelligence-news.…

How separating logic and search boosts AI agent scalability

Separating logic from inference improves AI agent scalability by decoupling core workflows from execution strategies.

artificialintelligence-news.com
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Alexander Martinez-Kocmann retweeted
Alex Albert
@alexalbert__
Feb 5
Article

Claude transformed coding in 2025. In 2026, it will transform knowledge work.

Today we launched Claude Opus 4.6. To me, this is bigger than a model upgrade. It's the watershed moment for AI becoming a real working partner for people who spend their days in spreadsheets, slide

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perplexity.ai/page/financial…

Financial data stocks slide as Anthropic launches AI model

Shares of financial services and data companies tumbled on Thursday after Anthropic unveiled an upgraded AI model with enhanced financial research...

perplexity.ai
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As an Apple user, I am really looking forward to this Siri upgrade. perplexity.ai/page/google-ex…

Google execs suggest Gemini-powered Siri may run on its servers

Alphabet and Apple have fueled fresh confusion about where the iPhone maker's upgraded Siri will actually run after Google executives confirmed the search...

perplexity.ai
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perplexity.ai/page/global-so…

Perplexity

Perplexity is a free AI-powered answer engine that provides accurate, trusted, and real-time answers to any question.

perplexity.ai
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