Well,
@googlefi support truly sucks.
I bought my wife and I Pixel 11 Pro XL phones when they came out to upgrade, excited about new features. I purchased for both of us, because she was busy that day.
We get the phones, everything is great.
Then I get an extra bill for $500.
Turns out, the promotion of "$500 if you activate on Google Fi" doesn't apply. For dumb legacy reasons, my wife has her own Fi account, even though we're in the same Google Family for everything else.
So she activated it on Google Fi, but because her account isn't tied to me, I owe $500. If she'd bought the phone (or if I'd logged into her account to buy it), we'd have saved that $500.
They're technically correct, but it's the dumbest kind of correct. So I emailed support to see if there's a way to inject some sanity into this.
Absolutely not. They won't budge. No leniency. Even though the whole point of the discount is to drive people to use Fi, which we do, it was under the wrong account and I'm shit out of luck.
What terrible support. 🤬