[STATEMENT TO STAKEHOLDERS] Appointment of Acting Chief Ombud Date: 10 October 2026

CALLING ALL SERVICE PROVIDERS! Are you ready to improve your performance and become more competitive? The CSOS invites service providers with at least 51% black ownership among women, youth, persons with disabilities and military veterans to join our Supplier Development Workshop. This FREE session is designed to provide practical information and insights to support supplier growth and development. 📅 23 October 2026 ⏰ 10:00 – 11:30 💻 Microsoft Teams Meeting link: teams.microsoft.com/meet/317… 📧 For enquiries: Jabulile.Sithole@csos.org.za or Nonkululeko.Mthethwa@csos.org.za #CSOS #SupplierDevelopment #SupplierDevelopmentWorkshop

ZULULAND don't miss out on our roadshow! See details below. Meeting link: teams.live.com/meet/93684679…

SHARED LIVING THE 2ND QUARTER EDITION IS OUT - ENJOY! Read it here: indd.adobe.com/view/a8a80db5… Or download it here: csos.org.za/newsletter/

Under the theme “A Decade of Impact: Sustaining Momentum, Shaping the Future,” the CSOS Board Strategic Planning Session will reflect on the Entity’s achievements and lessons over the past decade and consider the outcomes and proposals arising from the joint EXCO and MANCO strategic planning process. The session will provide strategic direction and Board input on current performance challenges, priority interventions, targets, resource allocation and strategic risks for the 2027/28 planning period. It will ensure alignment with the 2025–2030 Strategic Plan, Human Settlements sector priorities and the national development agenda, and ratify a coherent strategic framework to guide the development of the 2027/28 Annual Performance Plan and position CSOS to deliver greater and more sustainable impact in the community schemes sector.

SCAM ALERT: FRAUDULENT IMPERSONATION OF CSOS EMPLOYEE The CSOS wishes to alert bidders, service providers and members of the public to a scam involving an individual who is falsely presenting herself as a CSOS employee. The individual identifies herself as “Adv. Seema” and is using the telephone number 064 765 8337 while claiming to work within the CSOS Supply Chain Management (SCM) Unit. The individual has allegedly contacted a bidder and instructed them to report to the CSOS Reception in Centurion to sign an Appointment Letter and Service Level Agreement (SLA). The individual also reportedly requested an eWallet payment of R3,000. CSOS wishes to emphasise that this individual is not authorised to represent the organisation in this manner. Stakeholders are urged to exercise extreme caution when receiving unsolicited communications relating to CSOS procurement processes, appointments, contracts or requests for payment. Do not make any payments or provide personal, financial or other sensitive information without first verifying the request through official CSOS channels. If you receive any suspicious communication of this nature, please report it to CSOS immediately for verification. Contact us on 0800 000 653. Please remain vigilant and share this alert to help protect others from falling victim to fraud.

“A Decade of Impact: Sustaining Momentum, Shaping the Future,” the CSOS strategic planning session will reflect on the Entity’s achievements and lessons over the past ten years, assess current performance challenges and agree on practical, prioritised interventions for the 2027/28 planning period.

🏡 Moving into a townhouse, complex or apartment in a sectional title scheme comes with more than just a new address. Understanding the rules, rights and responsibilities of community living is key for peace of mind and building harmonious relationships with your neighbours. Join CSOS for a webinar designed specifically for new entrants into sectional title living. Let’s help you navigate your new community with confidence! 📅 10 September 2026 ⏰ 12:00 – 13:00 💻 Microsoft Teams: events.teams.microsoft.com/e… Save the date and join us! 🌿🏡 #CSOS #SectionalTitle #CommunityLiving #PropertyOwnership #KnowYourRights #PropertyEducation #Webinar

[STAKEHOLDER ANNOUNCEMEMT]

[SCHEDULED MAINTENANCE] Please be advised of the maintenance deployment scheduled as follows: Date: Wednesday, 25 August 2026 Time: 17:00 – 20:00 Systems Impacted: CSOS Connect Public & Admin Portal During the maintenance window, CSOS Connect may be unavailable or experience intermittent disruptions. Normal service will resume once the maintenance has been completed. We apologise for any inconvenience this may cause and appreciate your understanding.

Day 2: Public Sector Innovation Conference in Bela Bela Watch the livestream here: piped.video/live/YyW8RKTa7RQ…

Where innovation meets public service, opportunities for meaningful engagement and knowledge-sharing arise. Today you'll find us at the Public Sector Innovation Conference taking place in Bela-Bela, hosted by the Centre for Public Service Innovation (CPSI) under the theme: “Innovation – A Game Changer.” As an organisation committed to promoting awareness and good governance in community schemes, CSOS sees this conference as an important opportunity to connect with public servants—many of whom are also residents, owners or trustees in community schemes. Innovation may be a game changer, but awareness is the starting point for meaningful change. #CSOS #PublicSectorInnovation #InnovationAGameChanger #CPSI #CommunitySchemes #StakeholderEngagement #PublicService

The Hidden Costs of Buying into a Community Scheme piped.video/Jx8HUrINRns?si=UbnM… via @YouTube

CSOS ACHIEVES AN UNQUALIFIED AUDIT OUTCOME

A job well done to Chantelle Bothma Coertzen and the team from @Yilungelo_Lakho! If you missed the show, don't worry! Catch the full episode on our YouTube channel tomorrow (piped.video/@communityscheme…). Thinking of buying into a community scheme? Don't let hidden costs catch you by surprise. Watch the episode to learn about the expenses you should look out for before you buy.

[NOW ON] Get ready to watch Chantelle Coertzen live on @Official_SABC1's @Yilungelo_Lakho! If you've ever wondered what questions you need to ask before buying into to a community scheme, then don't miss the show right now!

📢 WATCH LIVE! Don’t forget to catch Chantelle Coertzen on @Official_SABC1's @Yilungelo_Lakho! She’ll be discussing the importance of looking beyond the purchase price when buying property in a community scheme, with a focus on conducting thorough due diligence to help consumers avoid costly financial consequences in the future. Broadcast Details: •Date: Tuesday, 4 August 2026 •Time: 4:30 pm to 5:30 pm •Programme: Yilungelo Lakho •Channel: SABC 1

📷 LISTEN UP! Don't miss our Acting Adjudicator General, Mervin Dorasamy, as he joins Paul Mnisi on The Drive Connection on Radio 2000 to discuss matters relating to community schemes. DATE: Monday, 3 August 2026 TIME: 15:45 TUNE IN: Radio 2000 (DSTV channel 812 | 97.2–100 FM Nationwide)

📢PLEASE NOTE THAT THIS EVENT IS CANCELLED!

📢 Join Our FREE Online Training Session! Want to better understand your rights and responsibilities in a community scheme? CSOS invites you to an informative Training, Education and Stakeholder Awareness Session designed to empower owners, trustees, managing agents and residents. 🗓️ Date: 28 July 2026 ⏰ Time: 17:00 – 19:00 💻 Platform: Microsoft Teams Meeting link: teams.microsoft.com/dl/launc… Together, let's build informed, harmonious and well-governed community schemes. #CSOS #CommunitySchemes #SectionalTitle #BodyCorporate #PropertyManagement #StakeholderEngagement #DisputeResolution #KnowYourRights #CommunityLiving #SouthAfrica

Are you a trustee, managing agent, body corporate member or community scheme stakeholder? Don't miss this informative online session designed to help you better understand your obligations and simplify your compliance. 📅 Date: 28 July 2026 🕛 Time: 12:00 – 13:00 💻 Platform: Microsoft Teams Topics to be covered: ✅ CSOS Levy – Statements and Payments ✅ Online Submission of CSOS Annual Returns Meeting link: events.teams.microsoft.com/e… #CSOS #csosconnect #SharedLiving

Remember to tune in to @Powerfm987 this afternoon at 18:40 to find out what practical steps you, as a homeowner, can take when disputes arise in your complex. We'll also fill you in on the various protections available to you. #disputeresolution #CSOS #csosconnect

Ever wondered what protections are available to homeowners and the practical steps you can take when disputes arise? Tune in to @Powerfm987 this Sunday at 19:30! KZN Regional Ombud, Mervin Dorasamy, will be joining Lerato Mvelase on the Sunday Perspective and they'll be diving deep into these topics. #CSOS #csosconnect #disputeresolution

[READ] The latest edition of Shared Living is now available! Discover important updates from CSOS, including a reminder that disputes are now lodged online, a step-by-step guide on how to submit your application, and much more. Click the link below and enjoy the read. csos.org.za/wp-content/uploa…

Backing Our Boys All the Way!

Do you know your rights in your community scheme? Whether you are dealing with a dispute that's dragging on or trying to get your scheme's rules updated, CSOS has you covered. Join us on 17 June for a live webinar where we break down exactly how to use CSOS Connect to lodge disputes and submit rule amendments , no jargon, no confusion, just straight answers. Bring your questions. We'll bring the expertise!! 17 June 2026 | 12:00 – 13:00 LINK: events.teams.microsoft.com/e…

[MPUMALANGA TRAINING RESCHEDULED] Please join them in an online training, education and stakeholder awareness session! Learn more about: ✔️ CSOS Connect – Lodging a Dispute ✔️ CSOS Act 💻 MS Teams 📅 Wednesday, 8 June 2026 ⏰ 10h00 – 11h30 Be part of the conversation from wherever you are in the world. Use the following link to join: teams.microsoft.com/meet/359… #CSOS #CommunitySchemes #StakeholderEngagement #DisputeResolution #CSOSConnect #mpumalanga #SharedLiving

Dear Stakeholder Please be advised of a planned system maintenance scheduled as follows: Date: Thursday, 28 May 2026 Time: 20:00 – 22:00 Systems Impacted: CSOS Connect Public & Admin Portal During the maintenance window, CSOS Connect may be unavailable or experience intermittent disruptions. Normal service will resume once the maintenance has been completed. We apologise for any inconvenience this may cause and appreciate your understanding.

Our Mpumalanga Satellite Office invites you to join them in an online training, education and stakeholder awareness session! Learn more about: ✔️ CSOS Connect – Lodging a Dispute ✔️ CSOS Act 💻 MS Teams 📅 Wednesday, 27 May 2026 ⏲️ 10h00 – 11h30 Be part of the conversation from wherever you are in the world. Use the following link to join: teams.microsoft.com/meet/359… #CSOS #CommunitySchemes #StakeholderEngagement #DisputeResolution #CSOSConnect #mpumalanga #SharedLiving

Join us tomorrow at our Bloemfontein Satellite Office for a training, education and stakeholder awareness session! Learn more about: ✔️ Dispute Resolution ✔️ How to lodge a complaint on CSOS Connect 📍 Hydro Park Office Block, 135 President Reitz Street, Westdene 📅 Thursday, 21 May 2026 ⏰ 09h00 – 10h00 Be part of the conversation on effective community scheme governance and dispute management. #CSOS #CommunitySchemes #StakeholderEngagement #DisputeResolution #CSOSConnect #Bloemfontein #SharedLiving

CSOS conducts compliance investigations, and members of community schemes may formally request that such investigations be undertaken. To request an investigation, download the application form here: csos.org.za/wp-content/uploa… We further provide a compliance checklist for community schemes which is available here: csos.org.za/wp-content/uploa… For more information, contact CSOS: 📞 0800 000 653 📧 info@csos.org.za #CSOS #ComplianceAssessment #CommunitySchemes #Governance #Transparency #Accountability #PropertyManagement #SectionalTitle #CommunityLiving

You're invited to join us for a webinar focusing on rules and compliance. 📅 Wednesday, 27 May 2026 ⏰ 11h00 – 12h00 💻 MS Teams Register and be part of the conversation: teams.microsoft.com/meet/370… #CSOS #LegislativeReview #StakeholderEngagement #CommunitySchemes #Webinar #EducationAndTraining

[CSOS CONNECT PLANNED MAINTENANCE: 18/05/2026] Dear Stakeholder Please be advised of a planned system maintenance scheduled as follows: Date: Monday, 18 May 2026 Time: 17:00 – 19:00 Systems Impacted: CSOS Public & Admin Portal During the maintenance window, CSOS Connect may be unavailable or experience intermittent disruptions. Normal service will resume once the maintenance has been completed. We apologise for any inconvenience this may cause and appreciate your understanding.

Join our Bloemfontein Satellite Office for a stakeholder training and awareness session. 📅 Wednesday, 20 May 2026 ⏰ 14h00 – 16h00 💻 MS Teams Topics include: ✔️ Annual General Meetings ✔️ The Board of Trustees ✔️ Dispute Resolution Use the following link to be part of the conversation: teams.microsoft.com/meet/388… #CSOS #CommunitySchemes #StakeholderEngagement #SharedLiving #DisputeResolution #Bloemfontein

Join us for an Education, Training and Stakeholder Webinar focused on the Legislative Review process. 📅 Thursday, 28 May 2026 ⏰ 11h00 – 12h00 💻 MS Teams Register and be part of the conversation: events.teams.microsoft.com/e… #CSOS #StakeholderEngagement #CommunitySchemes #Webinar #EducationAndTraining

[LISTEN UP] Acting Chief Ombud, Lesiba Seshoka, will be featured on POWER 98.7 this evening at 22:00 on Power Perspective with Colleen Makhubele. The discussion will focus on governance issues, community scheme regulation and how citizens can use CSOS services and lodge complaints. Mr Seshoka will be joined by fellow representatives from the Ombud sector. We hope you’ll tune in and support the conversation. #KayaFM #communityschemes #SharedLiving

Did you know that the Community Schemes Ombud Service conducts Compliance Assessments to ensure that community schemes meet regulatory and governance requirements? Compliance assessments help promote accountability, transparency, and the effective management of community schemes. Registered schemes may be required to submit governance and compliance documents within the prescribed timelines. Failure to comply may result in non-compliance notices being issued. Stay compliant. Protect your community scheme. For more information, contact CSOS: 📞 0800 000 653 📧 info@csos.org.za #CSOS #ComplianceAssessment #CommunitySchemes #Governance #Transparency #Accountability #PropertyManagement #SectionalTitle #CommunityLiving

Is your community scheme compliant? A compliant scheme ensures that levies and annual returns are up to date, conduct rules are approved, AGMs are held, financial records are maintained, and long-term planning is in place. Stay informed. Stay compliant. Build a well-managed community scheme for all. For assistance, contact the Community Schemes Ombud Service: 📞 0800 000 653 📧 info@csos.org.za #CSOS #CommunitySchemes #Compliance #GoodGovernance #Transparency #Accountability #SectionalTitle #PropertyManagement #CommunityLiving

Join us at our Ballito office on 14 May at 10:00 for an informative discussion on scheme rules and various resolutions. To attend, please RSVP to Jerusha.Maren@csos.org.za #CSOS #csosconnect #communityschemes #SharedLiving

Please note that Acting Chief Ombud, Lesiba Seshoka, will be featured Power FM this evening at 21:00, on Power Perspective with Colleen Makhubele. He will be tackling the role of CSOS in regulating community schemes, governance challenges, how residents can access CSOS services and lodge complaints. We hope you’ll tune in, and don't forget to spread the word to your family and friends! @Powerfm987 #PowerFM

Join our upcoming Webinar Series on Dispute Resolution on CSOS Connect. 📅 Date: Tuesday, 28 April 2026 ⏰ Time: 12:00 pm – 1:00 pm 💻 Platform: MS Teams In this session, we’ll equip you with practical guidance on how dispute resolution works on CSOS Connect and help you better navigate the process. 🔗 Join the webinar: events.teams.microsoft.com/e… We look forward to having you there. Register now via the link above!

You’re invited to join our upcoming online training hosted by the Ballito Satellite Office. In this session, we’ll guide you through how to lodge a dispute on CSOS Connect and unpack the key provisions of Section 39 of the CSOS Act. 💌 RSVP: Jerusha.Maren@csos.org.za 🔗 Join here: teams.microsoft.com/meet/327… Don’t miss this opportunity to strengthen your understanding and make the most of our services.

WHO STANDS OUT IN 2026? Make your mark and enter the Reside 2026 Awards today. ⏳ SPECIAL CSOS EXTENSION Community Scheme of the Year Award Entries now close: 17 April 2026 Don’t miss your chance to be recognised as a leader or innovator in the industry. Enter now: reside.ivent.co.za/webform/r…

[ANNOUNCEMENT] We have become aware of an event incorrectly using the CSOS name. Please read our official statement for clarification. This statement is also available on our website: csos.org.za/media-centre/cla…

[TODAY] CSOS in the spotlight! Our Acting Chief Ombud sat down with the @SundayTimesZA to discuss issues impacting community schemes and the work we’re doing to protect and empower stakeholders. From promoting fairness, transparency, and effective dispute resolution, to addressing current challenges and opportunities within the industry, the interview sheds light on how CSOS is making a difference where it matters most. The full article is coming soon—we’ll be sure to share it with you once it’s published. Keep an eye on this space!

📢📢📢REPORT CORRUPTION🚨🚨🚨

CSOS Answers Frequently Asked Questions. Please click on the link below for more information. csosconnect.org.za/#/faqs Contact us via the website, Call Centre number and follow our social media pages. LinkedIn - Community Schemes Ombud Service Facebook - CSOS.SouthAfrica Instagram -@csos_sa TikTok - csos.org YouTube - @ communityschemesombudservice

The Community Schemes Ombud Service appeals to unregistered community schemes management to timeously register their schemes for compliance purposes and to reap the benefits of being registered community scheme members.

The CSOS team is concerned that current and prospective stakeholders are sometimes misinformed about our mandate, offerings and procedures. We are embarking on busting myths and providing facts. Should you be uncertain of information received from third parties, please visit csos.org.za, send us a direct message, publish your request for clarity on our social media platforms , email or call us. We will be accessible to provide you with correct information. LinkedIn - Community Schemes Ombud Service Facebook - CSOS.SouthAfrica Instagram -@CSOS_SA TikTok - csos.org YouTube - @ communityschemesombudservice

A testimonial from a Community Schemes Ombud Service stakeholder. We are available to intervene. For More Information, Visit csosconnect.org.za or email registrations@csos.org.za We are available to engage with you on 0800 000 653 Follow Us On Our Other Social Media Pages: Instagram - @CSOS_SA LinkedIn - Community Schemes Ombud Service Facebook - CSOS.South Africa YouTube - @communityschemesombudservice TikTok - csos.org

Dear valued stakeholders, please take note of our new Gauteng office address. We are still in Centurion, Gauteng.

Stakeholder engagement is one of CSOS's key strategic focus areas. We are focused on building long-term strategic relationships with stakeholders to ensure equitable benefits for all parties within the community schemes industry. Engage with us,our doors are open and we strongly believe that our stakeholders should not only be heard but listened to. Your voice will lead to improvements in the experience of service received from CSOS. We embrace humane and agile leadership and commit ourselves to not only hear but attentively listen and assist in resolving issues of concern. Follow our social media pages to stay abreast of developments. Don't be left behind, Join Us, Let's Engage

LODGING A DISPUTE ON CSOS CONNECT 💻

📰[READ] The latest edition of Shared Living is now available! Explore our step-by-step guides on how to lodge a dispute and make an online payment using CSOS Connect 💻 Happy reading‼️ indd.adobe.com/view/88ef3a6c…

[REMINDER]

[CSOS CONNECT UPDATE - DISPUTE LODGEMENT]