Providing customer services for Clarion Housing, the largest provider of affordable social housing in the UK.
United Kingdom
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- Followers 3,409
- Likes 56
We’re temporarily turning off comments from 27 June to 28 July while we train staff on new systems.
For support, use online chat or your account to report repairs, pay rent or update details. You just need your tenancy ID to sign up. Thanks for your understanding.
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Hi Sue, I am unable to send you a private message, as it will only allow me to reply publicly, please send me a private message with your details and I will be happy to call you to discuss further. Kind regards Megan.
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If you need to request a repair over the weekend, you can do so via your online account at any time convenient to you, 365 days a year.
For emergency repairs, you can still contact us 24/7 on 0300 500 8000.
Have a great weekend all.
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If you need to request a repair over the weekend, you can do so via your online account at any time convenient to you, 365 days a year.
For emergency repairs, you can still contact us 24/7 on 0300 500 8000.
Have a lovely weekend all.
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Due to the Bank Holiday our offices will be closed on Monday. Our emergency out of hours service will be available 24 hours a day on 03005008000 during this period for any emergency repairs. We will be back at 08:30 on Tuesday 02nd May. Hope you have a lovely Bank Holiday weekend
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Hope you all have a very happy Bank Holiday weekend. Our emeregency out of hours service is available 24 hours a day for the full Bank Holiday weekend on 0300 5008000. We will be back on Tuesday 11th April at 08:30 am.
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We are now closed for the weekend. If you have a non-emergency repair you can raise this yourself at any time over the weekend. Please log in to your online account to access this function. For any emergency repairs please call our out of hours team on 0300 500 8000.
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We are now closed for the weekend. If you have a non-emergency repair you can raise this yourself at any time over the weekend. Please log in to your online account to access this function. Almost 300 customers successfully raised repairs on launch day yesterday.
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Clarion Housing Customer Services retweeted
If you are a resident with concerns about condensation, damp or mould in your home, we have a dedicated page on our resident website.
Please take a look and don't hesitate to get in touch. We are here to help.
myclarionhousing.com/repairs…
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Clarion Housing Customer Services retweeted
The Chair of our Housing Association, @DavidOrrCBE was interviewed on @BBCr4today today.
David set out the action we are taking to combat condensation damp & mould in our homes.
Please find more detail here, including contact details for our residents.
clarionhg.com/news-research/…
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We are pleased to confirm that balances shown on online Clarion accounts are now correct and you can check this and make a payment by logging into your online account. We thank everyone for their patience whilst we worked to resolve this matter.
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Thank you for your patience as we continue to restore systems following the cyber security incident.
As well as booking repairs via Live Chat we are pleased to say that our residents can now book all repairs over the phone. Please find a full update below myclarionhousing.com/my-comm…
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During this time please refrain from contacting the Contact Centre as they will not be able to process these transactions either.
We apologise for any inconvenience this may cause. 2/2
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Please be aware that CivicaPay will be performing a routine upgrade to the Payment Gateway on Monday 26/09/22.
The upgrade will be installed between 10am – 1pm. During this time you will be unable to make any transactions through your online account. 1/2
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We are profoundly sad to hear of the passing of Her Majesty Queen Elizabeth II. She served our country with dignity and devotion. Our thoughts are with His Majesty King Charles III and The Royal Family. We offer them our condolences at this time.
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Following a cyber incident, our services are gradually returning to normal.
We are pleased to confirm that from today (Thursday 1st September) our residents can book all types of repair through our Live Chat service
For more information, please click below
myclarionhousing.com/my-comm…
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Visit bit.ly/3bTOa9P for a video update from Michelle Reynolds on the cyber incident and the services and support available to our residents.
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We are sorry for the continued disruption to our services, caused by a cyber incident.
Our latest update includes information on how to report repairs, the best way to contact us, personal data, online balances and making secure rent payments: myclarionhousing.com/my-comm…
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We’ve updated the information relating to the cyber security incident, including on data. Our teams are working hard to get systems back up and running, but we are very sorry this will result in a long period of disruption. Please read our update in full: bit.ly/3O59PbT
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Following a cyber incident, we are working hard to restore our systems safely and securely. An update for residents on repairs and the current status of our services is available on our website. There is also additional advice on how to make payments:
bit.ly/3PszD34
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