I understand that vendors are busy. I also understand that not every inquiry will turn into a sale. But there is a difference between being busy and being dismissive. When someone takes the time to greet you before asking for something, the least you can do is respond to the greeting. It costs nothing.
Let me be clear: I am all for mutual respect between vendors and clients. That is why I have never been an advocate of the “customer is always right” idea. I have made my position clear on this common fallacy before, especially in situations where clients or customers are rude, entitled, or disrespectful towards vendors. Respect should go both ways. A vendor is not obligated to absorb insults, unreasonable demands, or bad behaviour simply because someone is a potential customer.
At the same time, vendors also have a responsibility. The way you treat people who are bringing their money to you matters more than many realise. Courtesy goes a long way in patronage and referrals. People remember how you made them feel, especially when they had options. A customer who feels respected is more likely to buy from you again, recommend you to others, or return even when your price is not the cheapest. A customer who feels ignored will simply move on, and they will take others with them.
You don’t have to be overly warm or chatty. You just need to show basic respect. A simple “Good morning, how can I help you?” or even “Good morning, it’s not available at the moment” is enough. It shows that you are present, professional, and that you value the person on the other side of the chat.
In business, especially in a competitive market, relationships matter. And relationships are built, or broken, by small things. Courtesy is one of those small things that compounds over time. Mutual respect is what keeps the relationship healthy on both sides.
How you respond when someone greets you while trying to do business with you says a lot about how you run your business. And how you carry yourself as a customer also says a lot about you.
Courtesy is part of professionalism.