11 years on our support team, and Merlin still finds every ticket interesting because no two are the same.
Her latest piece shows what to include in a ticket so we can fix things on the first reply, not the fifth.
Have a read → fastmail.com/blog/a-support-…#Fastmail#Email#CustomerSupport
What makes people trust an email provider for over 25 years? 🤔
✅ You're the customer, not the product
✅ Real humans answer your support tickets
✅ Been around since 1999 — before Gmail
✅ Masked Email & aliases that change how you manage your inbox
✅ Fast, clean, no ads
✅ Open standards — your data belongs to you
We went looking for the answer in the reviews and forums where our customers speak freely.
Here's what they said 👉 fastmail.com/blog/why-custom…#Fastmail#Email#EmailMadeBetter#PrivacySecurity
🤘Introducing the Fastmail desktop app
Whether you’re on macOS, Windows, or your favourite Linux distribution, you’ll find the app feels right at home on your platform, with native notifications, menus, and system integrations.
Ready to give it a go? Download, sign in, and enjoy a cleaner, more focused way to manage your email.
fastmail.com/download/#Fastmail#DesktopApp#Productivity#EmailApp#EmailMadeBetter#BetterEmail
✨ Better themes, faster navigation, and smarter search
Fastmail’s latest updates make your experience smoother than ever. Enjoy new themes to personalise your inbox, quicker navigation across apps, accounts, and calendar views, smarter search with easy filters to find what you need, and more.
Check out all the updates and see what’s new in Fastmail: fastmail.com/blog/better-the…#fastmail
Language is power!
Check out the latest Digital Citizen podcast episode to learn how linguistics expert Emily Bender is navigating the rise of AI, promoting transparency, and calling for regulations in synthetic media.
fastmail.com/digitalcitizen
Ready, set, go!
Join us for a Digital Citizen podcast panel featuring @fjlgamer, @IKantKoan, and @ShawnPierre. We’ll discuss the intersection of video game culture, technology, and human interaction.
Out on all podcast platforms today: fastmail.com/digitalcitizen
What's your favorite episode of Digital Citizen?
If you loved our 1st episode with @adamconover as much as we do, you can now watch the video recording on YouTube.
Check it out:
piped.video/watch?v=DDqp7jCA…
Have you ever wondered why most of your devices use different chargers?
We sat down with Right to Repair scholar Aaron Perzanowski to learn why companies steer consumers toward replacement rather than repair and what we can do to advocate for change.
fastmail.com/digitalcitizen/…
Thanks for joining us for our Philly Tech Week event.
If you missed our LIVE Digital Citizen panel discussion, no worries! Subscribe to Digital Citizen wherever you listen to podcasts and get notified when the episode is available.
fastmail.com/digitalcitizen/
While there, @rjbs attended sessions on topics ranging from concurrent scripting with Raku to learning about the BEAM machine.
Rik also gave a few talks himself. Check out his crash course about JMAP, the open API standard for modern mail clients:
piped.video/watch?v=8Y5U7OHt…
Last week, our Head of Special Projects, @rjbs, attended #FOSDEM.
FOSDEM is the largest open-source software conference in the world.
At Fastmail, we care deeply about developing open-source solutions, so having one of our team members in attendance was essential.
At the beginning of November, we hosted makebetter.email, a summit for notable players in the email space.
Thank you to everyone who came to Philly to attend our event for their commitment to driving the development of open standards to improve interoperability!
As a member of the Forbes Councils, our CEO, @brong, will start doing some writing, which will appear on Forbes.com. We can't wait to share his future @ForbesBizCncl articles with you!
As life becomes more digital, it’s important that Art isn’t left behind.
@VAJIAJIA shares the importance of creativity and how museums are adjusting to an online experience.
Listen now on your favorite podcasting app!
Have you ever been stuck on a long email chain you’re not interested in, where people keep replying all?
We believe you should be in control of your inbox.
Try our new feature, Mute, and remove unnecessary interruptions from your day.
fastmail.help/hc/en-us/artic…
What they say isn't true—Adam Doesn't Ruin Everything.
Check out @AdamConover on the newest episode of Digital Citizen, where he talks about AI and his role in leading the WGA strike.
fastmail.com/digitalcitizen/…
Do you find organizing your calendar and adding the details of your events tedious?
Here's the solution: Fastmail's Quick Calendar Import!
You can drag and drop downloaded events or upload them from the calendar settings menu.
fastmail.help/hc/en-us/artic…
Thank you to @PaddleHQ for including us in Paddle Forward this morning!
Watch this video to discover why our CEO, @BronGondwana, and the Fastmail team are so excited about Paddle's new features and updates.
paddle.com/forward
We are thrilled to announce that Masked Email won the Cyber Security and Online Innovation Award at this year's #ACOMMS! Thank you to the Comms Alliance for this award and to our Fastmail team for their hard work.
Set up Masked Email today and see what all the hype is about!
We had an amazing time at Philly Tech Week #PTW2023.
If you missed our LIVE Digital Citizen panel discussion, no worries!
Subscribe to the #digitalcitizen podcast to get a notification when the episode is available.
fastmail.com/digitalcitizen/
ALT Photos from Fastmail's Philly Tech Week event "The Future of Hybrid Digital Communities - 2023 and Beyond"
Theatrical, Playful, Connected. Recess, a company that strengthens community through play, brings fun into digital workspaces.
Learn why and how on the Digital Citizen Podcast!
Currently celebrating #NationalEmailDay because we love email!
Fastmail is the perfect home for your inbox. Try us free for 30 days!
fastmail.com/signup/
“Free email isn’t free — how do you pay for it? You give up your privacy.”
Unlike free email, Fastmail prioritizes your privacy, which is why professionals like @leolaporte love our service.
Dive into our privacy-focused features in this video:
piped.video/watch?v=RaYilmbh…
“That’s when I found Fastmail, and my life changed.”
Watch this video to discover why @leolaporte chose Fastmail as his email provider:
piped.video/watch?v=gFEkDVRQ…
Supporting open standards helps create a better future for the internet 🌐
This is why we are excited to announce Squire 2.0.
Learn more about Squire’s update and how using it puts a fast, secure, powerful editor in front of your users!
buff.ly/3Ioh0Lp
Your calendar is crucial to planning your work, scheduling events, and staying on track.
There are so many ways to customize your Fastmail calendar to complement your unique workflow and make this the best year yet!
buff.ly/3Yz0Hm2
Only 15 more days until the Philadelphia Union’s 2023 season begins ⚽
If you are counting down the days until the next time you hear #DOOP like we are, add some navy blue and gold to your inbox using the theme below:
#071B2C,#B19B69,#3E8EDE,#B19B69
Forever proud of our National League Championship winning team ⚾
If you are excited to #RingTheBell for the spring training-bound Philadelphia Phillies, this theme is for you:
#E81828,#002D72,#002D72,#E81828
It’s a Philly thing 💚
If your weekend plans include eating delicious green cupcakes and singing #FlyEaglesFly at the top of your lungs, try out this custom theme:
#004C54,#000000,#ACC0C6,#565A5C
@VAJIAJIA discusses creativity, content creation, and the digitization of art galleries. To hear more about how social media is changing the course of art history, listen to the newest episode of The Digital Citizen podcast!
fastmail.com/podcasts/experi…
"When you're a [Fastmail] customer, you get better functionality, better support, and better privacy. That's why I really love Fastmail." - @leolaporte
Learn more about why one of the voices behind @macbreakweekly uses Fastmail:
piped.video/watch?v=yI9DLm16…
Did you know that using the same password across accounts puts you more at risk in a data breach?
Password managers make it easy to keep your unique data saved and protected.
Get the facts about practicing good cyber hygiene in our digital citizen episodes with @TroyHunt.
Be it birthdays, holidays, or social events, know your schedule at a glance with event colors on Fastmail Calendar.
Next time you make a calendar event, check it out by using the color picker.
Happy calendaring!
Keep your team connected even when you’re apart. The Recess team talks with us about digital team building.
Listen to the latest episode of the Digital Citizen Podcast to learn more:
fastmail.com/digitalcitizen/
Challenge the status quo, and support positive change. To hear more from @DanRhoton about Hopeworks and the impact they’re making, check out the Digital Citizen podcast!
We had an amazing time in London at #IETF115 last week. We are so proud of the continued improvements we've been making to email and calendar standards.
Thank you to everyone who came to our Friends of Email dinner!