Freshservice ITAM brings new flexibility plus rich CMDB + asset management to companies building their IT estate. Our October update also brings deeper infrastructure visibility and new ways to activate Freddy AI across service delivery. Learn more: freshworks.com/theworks/comp…

Ada Lovelace Day celebrates women in STEM and the woman behind what is widely regarded as the first computer program. Our CMO @KadySrinivasan shared with @diginomica how her pivot from software engineer to marketer paid off. Read the full interview to learn how this career pivot shaped the way she leads today: diginomica.com/ada-lovelace-…

Behind every ticket is a classroom counting on IT. Jefferson County Public Schools unified support across 30 departments with Freshservice, cutting resolution times from three weeks to three days. See how they did it: freshworks.com/customers/sto…

Most IT teams can't say exactly what they're spending on software. Add AI, and the question gets harder every month. Freshworks has agreed to acquire @torii_hq to close that gap. With Freshservice, IT gets one view of software and AI spend, down to the token, and finance works from the same numbers. Learn more: freshworks.com/pressrelease/…

Every Formula 1 driver has a story. Here's @OscarPiastri's. 🏁 Behind @McLarenF1 is an IT operation running at race pace, powered by Freshservice. See it at #GartnerSYM Orlando, Oct 19–22. Booth #231 🧡 Book your custom demo now: calendly.com/gartner-meeting…

Growth does not have to mean bureaucracy. Here is how fast-growing companies stay agile without getting bogged down by operational sludge: freshworks.com/theworks/empl…

When IT gets service delivery right, the whole org wants in. After launching Freshservice, global medtech leader embecta unlocked rapid deployment speed across 7 business functions including: ✅ 159 workflow automations established ✅ ~1 day resolution time across 240,000+ annual tickets ✅ Service catalog items deployed in days, not months Check out the full case study: freshworks.com/customers/sto…

We’re taking Refresh Roadshow to The Windy City! 🥳 On October 22, join us on the Chicago River aboard The Odyssey for a day of IT-focused sessions to see how teams like yours are unlocking agility, speed, and rapid innovation for their businesses. You’ll hear from industry leaders and Freshworks customers, get hands-on strategies you can take back to your team, and connect with peers over a little time on the water. Space is limited. Request a spot: freshworks.com/events/refres…

Not all AI mistakes cost the same. Some are minor, but some could cost you a customer. That's why Freshdesk's Email AI Agent lets you set a Confidence Threshold before it hits send. 🔒 High Setting = the agent only replies when it's sure. Everything else gets escalated to a human. ⚖️ Medium Setting = balanced between more auto-replies and fewer handoffs. Start on High while your knowledge base is still earning its keep. Then, dial it back once your deflection data says it's ready. Find it under Build → Configurations → Handover Settings. Learn more: freshworks.com/freshdesk/omn…

Your agents just solved the same issue for the third time this month. Somewhere, an article should've stopped that. Freddy AI Copilot finds those gaps and lets knowledge managers assign them for action.

The IT team at Princess Alexandra Hospital NHS Trust had 10,000 reasons to rethink IT. But the biggest reason? The patients who could be impacted when clinicians spent more time managing phone calls. They switched to Freshservice and turned that into 1,000 monthly calls, 48 hours faster ticket resolution, and one centralized view of their IT estate. See how they did it: freshworks.com/customers/sto…

What does it really take to perform when the pressure is on? Today at the @McLarenF1 Technology Centre, we brought that question to life in conversation with McLaren Mastercard Formula 1 Team Driver @OscarPiastri, focusing on performance and what happens behind the scenes when every decision matters. A brilliant day at the MTC! Thank you to McLaren, our speakers, customers, and everyone who joined us today.

Freddy AI is moving deeper into everyday service work. AI Agents are now easier to build and ready to tackle the email inbox. And our Copilot is evolving and becoming more proactive and conversational. MCP Gateway connects the growing AI service environment. Catch up on what we’ve been up to this summer: bit.ly/3TbpHSN

We won the 2026 @trustradius Tech Cares Award! It’s a testament to the impact of the Freshworks Software Academy, dedicated to equipping students from underserved backgrounds with tech skills, mentorship, and career opportunities. We’re proud of the team and mentors who make the program a success every day 🎉

From Melbourne dreams to Formula 1 speed. 🇦🇺 🏁 @OscarPiastri knows performance starts with the right team, the right technology and systems that keep everything moving at race speed. That’s why McLaren Mastercard Formula 1 Team chose Freshworks as its official ITSM partner. This September, Freshworks will be at Gartner IT Symposium/Xpo™ on the Gold Coast. Come see race-speed IT in action at Booth 213. And while you’re there, you could even take home a McLaren cap signed by Oscar Piastri 👀 @McLarenF1

What does gold-standard customer support look like in the age of AI? 🤔 We analyzed 1.2 billion support tickets across 63 industries. And here's our clearest finding: 📈 AI has moved past experimentation. 43.6% of customer support teams now use AI across their core service workflows (up from 32% last year.) 🔍 Inside: what the top 20% are doing differently across nine metrics, broken down by industry, company size, and region. ➡️ Consider this your cheat code to the new rules of modern customer support. freshworks.com/resources/cus…