It's 2 a.m. and a critical shipment is stuck at a border. You make the call. Who picks up?
That question tells you more about a logistics partner than any rate sheet will.
When companies evaluate a global logistics provider, they compare prices, coverage maps, and technology—all worth comparing. But the factor that decides how the relationship actually feels is the quietest one on the list: the service model. Do you reach a senior person who knows your account, or a ticket number in a queue?
Size cuts both ways here. Too small, and a provider can't reach across the world for you. Too big, and you're a rounding error on someone's dashboard. For companies in the middle—big enough to need real global capability, not big enough to be anyone's marquee account—that gap is where a lot of logistics relationships quietly break down.
It's also the factor we'd tell any shipper to weigh most heavily, and the reason "right-sized" often beats "biggest."
We pulled together the eight factors we at Logistics Plus® think matter most when choosing a global logistics partner for a complex supply chain. The service model is number six on the list—but it might be number one.
Check out all eight at
hubs.li/Q04yqpz40
What would you add to the list?
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