There are no issues that we are currently aware of. I recommend contacting the Coles Mobile Customer Care Team directly on 1300 265 370 - Jim

Hi there. Just to confirm, are you using an Optus service directly through Optus? If you are using an Optus service, please send us a DM with some more details, and we can assist you there - Jim

Hello, could you please send us a direct message with more details about what you require help with? We will be able to assist you from that point. - Robyn

Hi Nicole. It's not good to hear about your network issues, especially at such a difficult time. If you would like some assistance, can you please send us a DM, with the area you are experiencing issues, and we can run some checks there - Jim

Try and resubscribe tomorrow if you can't today. If you have any issues tomorrow, send us a DM - Jim

Hi Daniel. You will need to cancel your Amazon subscription via Optus SubHub here: help.optus.com.au/6015BpvD. Once the Amazon subscription lapses, you can re-subscribe using your arrangement of choice. Send us a DM if you have any questions - Jim

Hi Eugene, I am sorry to hear there is an issue with your account and that you have been having trouble getting this resolved. We are a 100% digital team here on Social Media and do endeavour to resolve all enquiries through the Social Media platforms. Please send us a DM with more information, so we can investigate this further for you and assist - Mary

Thanks for the feedback. We’re always reviewing opportunities to enhance and expand our network. We’ve passed your feedback on to the relevant teams, and we’ll continue investing in upgrades to improve coverage and performance - Kyri

Hi there. Thanks for sharing your feedback. We know reliable coverage is important, and we're continuing to invest in expanding and improving our 5G network across Australia. Coverage can vary between suburbs and locations, so if there are specific areas in Canberra where you're experiencing issues, feel free to send us a DM and we'll be happy to take a look - Kyri

I understand how frustrating this situation would be, especially after already speaking with both our digital and frontline support teams. If there's a known outage affecting your area, I appreciate that waiting without a clear restoration timeframe can be incredibly disappointing. While some faults can take longer to resolve depending on their complexity, I recognise that doesn't make the lack of updates any easier. We'd like to take another look at your service and provide the latest information available. Please send us a Direct Message with your service details, so we can investigate further and check for any updates on the fault affecting your area. Thanks for your patience. -San

Hi there, it's not good to hear you're experiencing issues accessing our network. If you haven't already, I'd recommend checking out your address on our Network Status page for any outages or maintenance in your area. Take a look here → help.optus.com.au/6011Bpdc. Alternatively, you can always send us a Private Message with your full service address, so that we can investigate this for you. -San

Hi Kris, we're sorry for any inconvenience caused. If your mobile number is registered under your employer's name, your employer will need to complete a Change of Ownership request to transfer the service to you. If your employer has already submitted the request and would like an update, please send us a DM and we'll gladly look into it for you. Aman

Hi Jithin, thanks for bringing this to our attention. I can understand how disappointing that would be, especially after receiving an order confirmation. We'd like the opportunity to review what happened with your order and check whether there's any additional information available regarding the shipment timeframe. Please send us a Direct Message with your device specifications, and we'll take a closer look for you. -San

I'm sorry to hear that you might be having difficulties with your Optus service. Could you please send us a Direct Message with additional details about the issue you're encountering? - Robyn

Sorry if you feel that way. I realise that a price increase, no matter the amount, can be stressful. If you're experiencing financial hardship and having trouble paying for your Optus services, we have dedicated support that can help. There's information available on → help.optus.com.au/6013BThH which can still be accessed even if you are out of credit or your recharge has expired. We appreciate your loyalty as an Optus customer. If you would like, I can review the impact to you and check what options are available. Please send us a direct message to proceed - Kartik

Hey Chloe, I am sorry to hear you have been left feeling this way, we can appreciate that a price increase, no matter the amount is not ideal. So that we can look into this for you further, please send us a PM where we can verify some details and look into this further. Dez nitter.siddz.com/messages/compose?recip…

Hi Alok, I'm sorry to hear that you're frequently experiencing poor connectivity whilst commuting on the metro in NSW. You’ll find that this is a common issue when travelling, due to the constant switching between mobile towers. This can be made worse when your device is also switching between 4G and 5G, or if you’re in an area with limited tower coverage. Essentially, your phone begins downloading packets of data, but the process is interrupted as you move out of one tower’s range and into another. Whilst work is continually being carried out to improve the network, we hope to see situations like this become less frequent. If you have any further questions, please DM us. We're a 24/7 team here on Social Media and are happy to assist. - Sim

Thanks for bringing this to our attention. Could you kindly send us a DM with your full address, and we will look into this matter for you? - Robyn

Hi there. If you need any assistance, please don't hesitate to send us a DM, and we can assist you there - Jim

Hi Chris, I'm sorry to learn that you're having issues with your mobile device. Could you please send us a direct message with your complete address so that I can investigate this matter for you? - Robyn