Official Philips Care team. We are happy to be here to help and support you in English 24/7. Our social media house rules: bit.ly/2CvVKVW
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7. Unplug the device and try a different outlet. Ensure that the power outlet is a good, working outlet and not governed by a wall switch or dimmer.
If your device is still displaying “Service Required,” please call 833-262-1871 for additional troubleshooting.
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Hi Tj, we would like to get your issue documented, could you plesae send us a private message with your serial number as well as your contact information? We hope to hear from you soon! nitter.siddz.com/messages/compose?recip…
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Hi Centhujan, thank you for reaching out. We are sorry to hear about your experience with our Sonicare, and would like to see how we can help here. Could you kindly send us a private message elaborating on this issue a little more? Hope to speak to you soon.
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Hello, we hope all is well with you. We were wondering if we could still be of assistance to you. If so feel free to reach out to us again anytime! nitter.siddz.com/messages/compose?recip…
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Hi Hermant, we're sorry to read that you're unhappy with the process of your repair order. Our colleagues are doing all they can to ensure that everyone is assisted in a timely manner. We recommend you keep in touch with them to receive a solution as soon as possible.
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In the meantime, if you have any concerns, don't hesitate to reach out to our team at to.philips/6013zkD13
They will try their best to assist you further.
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Thanks for sending this, Laura. We'll have our local team check on this for you. They'll be here shortly. nitter.siddz.com/messages/compose?recip…
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Hi there, Laura. You've reached Nick here, happy to see how I can help. I can appreciate it is an inconvenience to still not be able to poor a perfect beer. May I kindly ask you to send me a private message, so I have more room to write my reply. :) Cheers, Nick nitter.siddz.com/messages/compose?recip…
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@AMFent Thank you! We had a check on our website and partnered retailers, but it seems to be out of stock. However, we'll have our product team take a closer look at this, and confirm its availability for you. You'll hear from them shortly. :) nitter.siddz.com/messages/compose?recip…
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Philips Care retweeted
Absolutely amazing customer service from @PhilipsCare when my juicer died. So quick to replace and a wonderful team to answer all my questions. Thank you!
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Hi Paulo, thanks for your interest. :) We had a look for you, but it seems that the feature you describe isn't included in this model.
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Hi Antony,
Thanks for reaching out to us. We are sorry to hear that your Sonicare is not working as it should be, so we would like to help you with this issue. Could you please send us a private message with the model number and a short video of the issue?
Thanks in advance! nitter.siddz.com/messages/compose?recip…
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Hi Wonger, thanks for following up with us again. We're sorry to hear that your concern has not been resolved yet. We will connect you once again with our US Team who will be assisting you further. :) nitter.siddz.com/messages/compose?recip…
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Hi Kyle! This is the to.philips/6016GSYrY here. We really apologize for the inconvenience as you have been waiting for the refund. No worries, as we have made an urgent follow-up with our team. You will receive an update from them in no time. 👍
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Hi Sunny, thanks for reaching out to us here on Twitter. We're sorry to hear the juicer you gifted your parents has become faulty. We regret hearing this. Even more so, we regret hearing it's taking up a lot of time to receive service so far. We would like to speed that up for>>
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>> for you. Could you perhaps share your reference number starting with '60'? Alternatively, you can share your email address in a PM. Hope to speak to you soon. << nitter.siddz.com/messages/compose?recip…
Hi there, thanks for bringing this to our attention. We're sorry to hear that you've received an empty package. We'd be happy to help. Can you please send us a direct message and provide us with your email address? We'll be awaiting your reply.. nitter.siddz.com/messages/compose?recip…
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Thank you. We've forwarded this to our product team for more information, and they'll get back to you here as soon as possible.
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<<< If so, you can purchase the charger from Encompass, our parts distributor. Here's the link: to.philips/6012Gr3xM
Hopes this helps. Have a good one! 🙂
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Hi, could you then share a photo of the product details located on the shaver? Then we can look for the charger. :) Thanks!
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Hallo Markus, in dem Fall würden wir Dich bitten, einmal zu versuchen, Deine DiamondClean zurückzusetzen. Lege dazu das Handstück auf das Ladegerät > halte die MODE-Taste & drücke gleichzeitig 10x die Power-Taste > nimm den Griff vom Ladegerät ab & lass die Tasten los (1/2)
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Hello Sandeep, Could you please share me the complaint number so hat i can check the status. nitter.siddz.com/messages/compose?recip…
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Hello Sandeep, Sorry for the inconvenience could you please confirm us have you called our customer care number or could you please share us your complaint number? nitter.siddz.com/messages/compose?recip…
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Hello Nanigopal, I can understand your inconvenience, I would like to inform you that for power bank we only have this customer care number @ 1800-274-8088. I kindly request you to call once again you will definitely get connect to our team. nitter.siddz.com/messages/compose?recip…
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Philips Care retweeted
Good customer service is extremely rare, thank you so much @PhilipsCare (Philips) for going above & beyond 👍
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