SWR Help
@SW_Help

Our team provides 24/7 travel updates from across the SWR network. Questions? Simply send us a DM. Start your journey: southwesternrailway.com/cont…

southwesternrailway.com
Joined September 2011
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Replying to @SkierMartin
Hi Martin, where are you travelling from? I can see Alton has 1 train per hour and all services are calling at Bentley. ^RC
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🚧 Planned engineering works will be taking place on the South Western Railway network this weekend Saturday 24 and Sunday 25 October. The Southampton Central, Staines, Guildford to Petersfield and Yeovil Junction to Honiton areas will be affected. For full information, please check our website: southwesternrailway.com/plan…
Planned engineering works will be taking place on the South Western Railway network this weekend Saturday 24 and Sunday 25 October. The Southampton Central, Staines, Guildford to Petersfield and Yeovil Junction to Honiton areas will be affected.

ALT Planned engineering works will be taking place on the South Western Railway network this weekend Saturday 24 and Sunday 25 October. The Southampton Central, Staines, Guildford to Petersfield and Yeovil Junction to Honiton areas will be affected.
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Following a fault on a train at Guildford, all lines have now reopened. ⏱️ At this time, we estimate that disruption to our services will end at 10:00. More information: southwesternrailway.com/disr…

Live Train Times & Travel Information | South Western Railway

Our journey planner provides live train times and train disruption information. Plan your journey and check for changes that might affect your journey

southwesternrailway.com
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⏱️ At this time, we estimate that disruption to our services will end at 10:00. Some lines are blocked and your journey is likely to take longer. We will let you know if this changes or when we have more information.
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⚠️ A fault on a train is affecting the railway at Guildford. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disr…

Live Train Times & Travel Information | South Western Railway

Our journey planner provides live train times and train disruption information. Plan your journey and check for changes that might affect your journey

southwesternrailway.com
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Replying to @jruskin1
Hi, I have attached the delay repay link below. Apologies for any inconvenience caused. ^RC southwesternrailway.com/cont…

Delay Repay for Delayed & Cancelled Trains | South Western Railway

Delay repay is a compensation that you can claim when your train is delayed or cancelled. Claims can be made up to 28 days after your journey.

southwesternrailway.com
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Replying to @MarkDDennisPR
Hi, we are not aware of any issues at the moment. Can you advise what is happening? Do you have the latest version of the app? ^RC
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Replying to @matt3000
Hi, this service is cancelled due to a fault on the train. Apologies for the inconvenience caused. ^RC
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Replying to @PeglerCA @swtrains_watch
Hi, I am sorry to hear that. Can I ask where you are travelling from? ^MM
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Replying to @Zorrowondercat
Hi, I am sorry to hear that. Can I ask where you are travelling from? ^MM
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Replying to @mattmartincouk @EastMidRailway
Hi, I am sorry you did not receive a response and I understand this response may be too late. The responsibility would be from the Train Operator who caused the initial delay. Hope this helps. ^MM
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Replying to @gbw1969
Hi, London Waterloo to Windsor services will be diverted after Staines and will terminate at Ascot ^MM
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Replying to @Martin_j_saints @swtrains_watch
Hi, unfortunately we do have more trains than usual needing repairs at the same time. I apologise for the inconvenience caused. ^MM
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Replying to @harrhoo
Hello, I am sorry to hear that. To register a complaint, please use the following link: southwesternrailway.com/cont… ^MM

Contact Us | South Western Railway

Your feedback is very important. Find out how to contact us, book tickets, apply for a refund, claim delay repay compensation or find out about lost property.

southwesternrailway.com
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Replying to @PrestonsWomble
Hi, I am sorry to hear this. I will pass it to the station management team for their attention. Apologies for any inconvenience caused. ^MM
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✅ Trains are now running normally following animals on the railway between Barnes Bridge and Barnes and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation👇 southwesternrailway.com/cont…

Delay Repay for Delayed & Cancelled Trains | South Western Railway

Delay repay is a compensation that you can claim when your train is delayed or cancelled. Claims can be made up to 28 days after your journey.

southwesternrailway.com
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✅ Trains are now running normally following a problem with the station lighting at Whitchurch Hants and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/cont…

Delay Repay for Delayed & Cancelled Trains | South Western Railway

Delay repay is a compensation that you can claim when your train is delayed or cancelled. Claims can be made up to 28 days after your journey.

southwesternrailway.com
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NEXT MONDAY we start our week long programme of work on the Staines to Windsor Line Buses will replace trains on the line from Monday 26th October to Sunday 1st November Visit this link to find out more about our work networkrail.co.uk/our-work/o…
Placard reading “Line Closure – Staines to Windsor & Eton Riverside Monday 26 October to Sunday 1 November Buses will replace trains on the line whilst we complete essential engineering work, part of our plan to improve the railway for passengers. To learn more about our works and how your journey might be affected visit networkrail.co.uk/StainesToWindsor” There is a cartoon engineer on the right holding a walkie talkie. In the top right corner is the Network Rail logo and South Western Railway logo is in the bottom right.

ALT Placard reading “Line Closure – Staines to Windsor & Eton Riverside Monday 26 October to Sunday 1 November Buses will replace trains on the line whilst we complete essential engineering work, part of our plan to improve the railway for passengers. To learn more about our works and how your journey might be affected visit networkrail.co.uk/StainesToWindsor” There is a cartoon engineer on the right holding a walkie talkie. In the top right corner is the Network Rail logo and South Western Railway logo is in the bottom right.

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Following animals on the railway between Barnes Bridge and Barnes, all lines have now reopened. ⏱️ At this time, we estimate that disruption to our services will end at 21:00. More information: southwesternrailway.com/disr…

Live Train Times & Travel Information | South Western Railway

Our journey planner provides live train times and train disruption information. Plan your journey and check for changes that might affect your journey

southwesternrailway.com
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Replying to @illy__xo
Hi, I am sorry for the disruption. This was due to a Swan on the railway at Barnes Bridge but it has been removed now so the lines will reopen shortly. ^DM
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