Personal AI could change how consumers engage with businesses.
Excited for @Genesys to be working with @Meta, @Sierra and other industry leaders on Personal Agent Protocol, an open standard for how personal agents securely connect and interact with businesses.
This is the connective layer between Personal AI ↔ Business AI, enabling a new era of seamless, orchestrated customer experiences.
My perspective on where this is going:
genesys.com/blog/post/person…
More on Personal Agent Protocol:
sierra.ai/blog/introducing-p…
@alexandr_wang
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Loved opening our first in-person developer conference since the pandemic by chatting vision, culture and innovation with @Genesys Chief Product Officer Olivier Jouve and Chief Technology Officer @GNethercutt. A great three days ahead in Dallas. #OneGenesys
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Tony Bates retweeted
The urgent need for actionable solutions to improve the lives of people and the planet has never been more dire. We are aligning our sustainability strategy with the UN Sustainable Development Goals - focusing on five in particular🌍
#SustainableSeptember
@GlobalGoalsUN
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“Our partnership with @Genesys is a powerful example of how nonprofits can use technology to modernize how they operate.” This story is the definition of using Genesys products for good. @ndvh forbes.com/sites/katevitasek…
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Excited to bring together the most powerful #ExperienceOrchestration and #CRM platforms to create the industry’s first AI-powered customer experience and relationship management solution: CX Cloud from @Genesys and @salesforce.
BREAKING: @Genesys and@ Salesforce Launch AI-Powered CX and CRM Solution < Global leaders in #CCaaS and #CRM expand partnership to help businesses drive more value from data and #AI. More soon on @NoJitter @rynnic @Tony_Bates71 buff.ly/3PrtGVJ
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Check out my latest article: When less is more: The key to shrinking customer service carbon footprints linkedin.com/pulse/when-less… via @LinkedIn
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Tony Bates retweeted
Many thanks to my guests today: @RaoulRuparel; Peter Kern from @ExpediaGroup; @MarionLaboure; Guy Ellison from @InvestecUK; @rasmusrothe; @Tony_Bates71; @msbillington. Miss the show? You can watch it now on catch-up or, for the next 12 hours, on the @SkyNews YouTube channel.
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Like most people born and raised in the U.K. and many others around the world, Queen Elizabeth has always had a place in my heart. Even after 26 years in America, she’s also found a way into our home.
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Read more about how the photo came to be here: telegraph.co.uk/art/artists/…
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With the accession of King Charles, I’m hopeful The Sustainable Markets Initiative’s Terra Carta plan Charles has supported gains momentum and visibility. @Genesys is a proud signatory to this important sustainability effort. Learn more here: @TheSMI sustainable-markets.org/
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Tony Bates retweeted
It’s that time of year! The Gartner Magic Quadrant for #CCaaS has officially been released. Congratulations to all the listed companies, especially those in the Leader Quadrant: @Genesys @NiceLTD @Talkdesk. @MeredithEgg @ChrisIrwinDudek @carlosncano1 buff.ly/3Aq3q6f
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Tony Bates retweeted
Genesys CEO @tony_bates71 alongside CEO and founder of @thrive @ariannahuff are featured on @fortune's Leadership Next podcast.
Hear their thoughts on workforce wellness, how empathetic culture drives innovation, & the reasons #empathy has become a go-to topic in boardrooms. 🎙
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Tony Bates retweeted
During #PlasticFreeJuly, a global movement to eliminate single-use plastics, we are taking action to reduce our impact. From on-site recycling programs to supporting @TheOceanCleanup, we are committed to doing our part.#SocialWellnessMonth #sustainability
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Thanks for having me @jakeacarlson.
Putting yourself in other's shoes, feeling empathy for others to build business relationships with Tony Bates [#podcast] bit.ly/3xXzuxn #genesys #empathyinaction #tonybates #modernleadership @tony_bates71
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Tony Bates retweeted
Closing the 5 Empathy Gaps in Customer Experience genesys.com/blog/post/closin… @genesys @Tony_Bates71 #EmpathyInAction #cx #custserv #custexp
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Tony Bates retweeted
🌍⚡@Tony_Bates71, CEO, @Genesys sharing insights about "Leading with #purpose: #sustainable #business models" in a discussion, moderated by @rhettpower, @Forbes.✨
✅Follow 300+ global leaders, joining at #Webit Impact Forum, hosted by Dr. @PlamenRussev.
webit.org/2022/impact/index.…
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Enjoyed visiting with @Colt_Technology CEO Keri Gilder – a great @Genesys customer – as part of #Webit Impact Forum. Keri and I talked to @rhettpower about leading with purpose and creating sustainable business models.
webit.org/2022/impact/agenda…
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A 22% drop in greenhouse gas emissions, a much more diverse @Genesys that better reflects our communities, and nearly ¼ million lives positively touched. Fantastic start to our #sustainability commitment, with more work to do in the years ahead.
We are proud to share our 2021 Sustainability report - an in-depth look at our journey to keep #sustainability at the heart of what we do. Learn about our progress and discover how we are adopting better business strategies to invest in our people and our planet now. 🌎
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