Worcester 311 is your one-stop resource for all non-emergency questions and information. Call 311 or visit worcesterma.gov/311.
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ALT This is a graphic that includes text stating On Thursday, Nov. 5, travelers should avoid the area of Park Ave and Salisbury St. The city’s traffic signal contractor will be performing emergency maintenance on the northwest corner. Expect lane reductions and increased travel time throughout the day.
ALT This is a graphic with an image of trees with fall foliage and text stating: City of Worcester Fall Leaf Collection Program. On Tuesday, Nov. 3, the DPW will begin collecting leaves in routes 12S and 20.
ALT This is a graphic with an image of a map with fall leaf collection areas that have routes 12S and 20 is bound by Grafton Street, Massasoit Road, Heywood Street, Vernon Street, Madison Street, Francis McGrath Boulevard, Providence Street, Winthrop Street, Ward Street, Millbury Street, and Wabash Avenue.
ALT This is a graphic with an image of the 2026 leaf collection schedule that includes text stating: Trash Day: Wednesday, Week 1: Nov. 2 - Nov. 6 Trash Day: Monday (Quinapoxet/Grove), Week 2: Nov. 9 - Nov. 14 Trash Day: Monday (Grove/Salisbury), Week 3: Nov. 14- Nov. 21 Trash Day: Monday* (Salisbury/Pleasant), Week 4: Nov. 21 - Nov. 28 Trash Day: Friday*, Week 2: Nov. 9 - Nov. 14 Trash Day: Thursday, Week 3: Nov. 14 - Nov. 21 Trash Day: Tuesday, Week 4: Nov. 21 - Nov. 28 Dates above are approximate and may change. Additional information and updates to the schedule will be posted in the following locations: The City’s leaf collection website includes an updated map of collection areas: worcesterma.gov/streets/fall-leaf-collection Facebook: facebook.com/Worcester311 Twitter: x.com/Worcester311 *Due to the chance of early snowfall, residents in these areas should consider bringing leaves to a drop-off site.
ALT This is a graphic with an image of trees with fall foliage and text stating: City of Worcester Fall Leaf Collection Program. On Monday, Nov. 2, the DPW will begin collecting leaves in routes 27, 29, and 31.
ALT This is a graphic with an image of a map with fall leaf collection areas that have routes 27, 29, and 31. This also includes text stating: the upcoming sweeping area in routes 27, 29 and 31 is bound by May Street, Hammond Street, Tainter Street, Illinois Street, Cambridge Street, Beacon Street, Madison Street, Chandler Street, Highland Street, Lancaster Street, Salisbury Street, Major Taylor Boulevard, Foster Street, Francis McGrath Boulevard, and Park Avenue.
ALT This is a graphic with an image of the 2026 leaf collection schedule that includes text stating: Trash Day: Wednesday, Week 1: Nov. 2 - Nov. 6 Trash Day: Monday (Quinapoxet/Grove), Week 2: Nov. 9 - Nov. 14 Trash Day: Monday (Grove/Salisbury), Week 3: Nov. 14- Nov. 21 Trash Day: Monday* (Salisbury/Pleasant), Week 4: Nov. 21 - Nov. 28 Trash Day: Friday*, Week 2: Nov. 9 - Nov. 14 Trash Day: Thursday, Week 3: Nov. 14 - Nov. 21 Trash Day: Tuesday, Week 4: Nov. 21 - Nov. 28 Dates above are approximate and may change. Additional information and updates to the schedule will be posted in the following locations: The City’s leaf collection website includes an updated map of collection areas: worcesterma.gov/streets/fall-leaf-collection Facebook: facebook.com/Worcester311 Twitter: x.com/Worcester311 *Due to the chance of early snowfall, residents in these areas should consider bringing leaves to a drop-off site.
ALT This is a graphic with text stating: The 311 Customer Service Center at 799 Main Street is closed for the remainder of the day, Oct. 29, due to a power outage in the area. Service requests can still be submitted by calling 311, emailing, using the website or the 311 mobile app.
ALT This is a graphic with text stating: The 311 Customer Service Center at 799 Main Street is closed for the remainder of the day, Oct. 29, due to a power outage in the area. Service requests can still be submitted by calling 311, emailing, using the website or the 311 mobile app.
ALT This is a graphic that includes a photo of a person monitoring a culvert and text saying People Power Water.
ALT This is a graphic with an image that includes yellow City of Worcester trash bags and green recycling bins. This also includes text that states: Trash and recycling will not be picked up on Monday, Oct. 12, due to Indigenous Peoples’ Day/Columbus Day. This will result in a delay by one day.
ALT Graphic with text stating: Demolition work as part of the ongoing preservation and rehabilitation of the Ararat Street Bridge over I-190 will take place on Tuesday, Sept. 29 from 7 p.m. – 5 a.m. During this time, Frontage Road South between West Mountain Street and I-190 southbound Exit 2 towards Ararat Street will be detoured. Please follow all detour signage. A single travel lane westbound will remain open over the Ararat Street Bridge while the detour is in effect.
ALT Graphic with text saying: Storm Cleanup Swipe to Learn More
ALT Graphic with text saying: Do: - Drop off leaves and small twigs at one of the three yard waste drop-off sites. - Drop off any large branches and loose brush at the 1065 Millbury St. location only. Make sure any large branches are no larger than eight feet in length and eight inches in diameter. - Make sure any loose brush is secured and/or covered while transporting it to the drop off site. - Report any debris that is blocking a public way to Worcester 311. - Report any downed or tangled wires to National Grid
ALT Graphic with text saying: Don’t: - Report any debris on private property. That debris is the responsibility of the property owner. - Place private debris in public areas. Yard Waste Drop-Off Sites: - 1065 Millbury St. Wednesdays 8:30 a.m. - 7 p.m. Fridays 8:30 a.m. - 3 p.m. Saturdays & Sundays 9 a.m. - 5 p.m. - 300 Chandler St. Wednesdays 8:30 a.m. - 3 p.m. Saturdays 9 a.m. - 5 p.m. - 299 Clark St. Wednesdays 8:30 a.m. - 3 p.m. Saturdays 9 a.m. - 5 p.m.
ALT This is a graphic with yellow trash bags and green recycling bins with text saying: Trash & Recycling Announcement Trash and recycling will not be picked up on Monday, September 7, due to Labor Day. The holiday will result in a delay by one day.
ALT This is a graphic with mosquitos and text saying: Please be advised the Central Massachusetts Mosquito Control Project will be re-treating a trap site where West Nile Virus was detected in mosquitoes again. Truck mounted spraying is expected to be conducted only within Rural Cemetery (180 Grove St.) tomorrow, Thursday Aug. 27 after it closes.
ALT This is a graphic with text saying: Notice Please be advised that buildings around the city may be experiencing discolored water this afternoon due to minor damage to two water mains. Repairs are currently underway, and water is expected to return to normal this evening.
ALT This is a graphic with an image of a Spotted Lanternfly and text saying: Have you seen a spotted lanternfly? The city has received an uptick of reports and encourages all residents to report any sightings to: massnrc.org/pests/slfreport.aspx
ALT Graphic with text saying: We are hiring! Worcester 311 Customer Service Representative Department of Emergency Communications & Management Apply now: worcesterma.gov/jobs
ALT Graphic with text stating: Announcement The Yard Waste Drop-Off site located at 300 Chandler Street will be closed on Saturday, August 15, for an event. The 1065 Millbury Street and 299 Clark Street Drop-Off sites will be open, and residents are asked to bring their yard waste to these locations.
ALT This is a graphic with text stating: Household Hazardous Waste Day What's acceptable, what's not acceptable, and how to schedule an appointment. Date: Wednesday, Sept. 2, 9 a.m. - 12 p.m. Location: Residential Drop-Off Center, 1065 Millbury St.
ALT This is a graphic with text saying: What's Acceptable: Car-Related Materials - Waste fuels (NO MOTOR OIL), kerosene, gasoline, engine degreaser, carburetor cleaner, brake fluid, car wax, & polishes, and antifreeze. Household Materials - Rubber cement, airplane glue, fiberglass resins, photo chemicals, chemistry sets, furniture polish, floor & metal polishes, oven, toilet, & drain cleaners, rug & upholstery cleaners, spot remover, septic tank degreasers, swimming pool chemicals, aerosol cans (NOT EMPTY; dispose of empty cans in yellow municipal trash bag). Lawn & Garden Materials - Poisons, insecticides, fungicides, chemical fertilizers, weed killer, mothballs, no-pest strips, flea powder, driveway sealer, & charcoal lighter fluid. Oil-Based Paint Materials: Oil-based paints, stains & varnishes (NO LATEX PAINT), paint thinner, solvents & strippers, wood preservatives, solvent adhesives, & roofing tar.
ALT This is a graphic with text saying What's Not Acceptable: Latex paint, empty containers, waste motor oil, smoke detectors, commercial or industrial wastes from businesses or contractors. Ammunition, fireworks, explosives, household batteries (A, AA, C, and D), prescription medicines, pesticides containing 2-4-5T. Silvex, Penta brand wood preservatives, radioactive wastes, tires, asbestos, compressed gas cylinders (propane tanks), infectious & biological wastes, & shock sensitive materials. Designated Sharps Containers are the best places to dispose of sharps. They are marked with the universal biohazard warning symbol. To find designated container locations visit: tinyurl.com/HHWD25
ALT his is a graphic of the City of Worcester's Household Hazardous Waste Day page on the website with text saying: Residents are required to schedule an appointment, to book an appointment visit: tinyurl.com/HHWD25