thinking more about this
I wonder how much of this comes down to the person choosing or designing a product not being the person actually using it?
We see this a lot with developer tools too. The PMs designing them might go through the quickstart, try a few things, and think they’ve experienced the product.
But that’s very different from actually using it every day.
And I wonder how much of what we call bad DX comes down to this disconnect?
I think about this shampoo holder often (or at least every time I’m traveling, like I am now).
We came across it at a hotel in Munich couple years ago, and it’s perhaps the best-designed shampoo dispenser I’ve seen at a hotel.
You just squeeze the bottle to dispense shampoo into your hands. No pumping, no separate bottles, etc.
I wonder why we don’t see these more often in hotels?