@Flipkart @FlipkartSupport This has genuinely become one of the most frustrating customer support experiences I’ve dealt with. Order ID OD337396088326317100 A defective product was delivered to me and I immediately raised a replacement request.

9/ Now I am being told that the invoice “doesn’t match the product” despite this being the ONLY invoice/document ever provided to me by Flipkart in relation to this order. At this point I’m honestly being pushed in circles between different teams.

@flipkartsupport @Flipkart OD337396088326317100 Defective open-box product. Replacement was ACCEPTED. Now showing “pickup failed → cancel” as if I asked for cancellation. I did NOT. Your logistics failure. Fix & process replacement. Screenshots attached.