We are Britain’s independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system.
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ALT IMAGE: A young woman reading to an older woman with a cat TEXT: Check on friends and family Helping you be #EnergyAware
ALT Ofgem-branded graphic showing electricity pylons and power lines against an orange sunset sky. Large text reads: "Update on the Independent Eversheds investigation and Ofgem’s technical review of energy system operations during extreme heat". The Ofgem logo appears in the bottom-right corner.
ALT Electricity transmission tower and overhead power lines silhouetted against a cloudy evening sky. An orange text box reads: “£642m investment to strengthen the electricity grid in East Anglia”. The Ofgem logo appears in the bottom-right corner.
ALT IMAGE: A concerned-looking woman sat on a chair using a laptop TEXT: Get help tackling energy debt Helping you be #EnergyAware
ALT Graphic titled “What is the MSC?”. Text reads: “The Market Stabilisation Charge (MSC) is a safety net for the energy market. It’s designed to reduce the risk of energy suppliers failing during periods of major price volatility. When suppliers fail, the costs can ultimately be passed on to consumers.” The slide has a teal-to-dark-blue gradient background, white text and the Ofgem logo in the bottom-right corner.
ALT Graphic titled “Why is Ofgem consulting on it now?”. Text reads: “Energy prices have been volatile and winter is approaching. Suppliers buy energy in advance to help protect customers from sudden price rises. If wholesale prices then fall quickly and lots of customers switch away, suppliers can face significant losses.” The slide has a teal-to-dark-blue gradient background, white text and the Ofgem logo in the bottom-right corner.
ALT Graphic titled “How does it work?”. Text reads: “If wholesale prices fall sharply enough, the supplier gaining a customer would pay a charge to the supplier losing them. This helps reduce the risk of supplier failure and supports a more stable energy market.” A simple line graph icon showing a downward trend appears in the bottom-right area. The slide has a teal-to-dark-blue gradient background, white text and the Ofgem logo in the bottom-right corner.
ALT Graphic titled “What does it mean for consumers?”. Text reads: “The aim is to protect consumers from the costs and disruption of supplier failures. Activating the MSC would not automatically increase bills. Consumers would still be able to switch suppliers and benefit from lower prices if wholesale costs fall.” The slide has a teal-to-dark-blue gradient background, white text and the Ofgem logo in the bottom-right corner.
ALT IMAGE: Man sat on a chair with a cat on his lap on the phone to an advisor TEXT: How you're protected when energy firms collapse Helping you be #EnergyAware
ALT IMAGE: A family of four walking across a field whilst holding hands TEXT: Help for families Helping you be #EnergyAware
ALT Tim Jarvis Chief Executive of Ofgem at Energy UK's Annual Conference
ALT Graphic with a purple-to-orange gradient background and the Ofgem logo. Text reads: “New Ofgem research:” followed by “Consumer Impact of Market Conditions” and “Energy Consumer Satisfaction Survey.” An illustration of a document with a lightning bolt and magnifying glass appears in the bottom right.
ALT IMAGE: A person in an apron holding a coffee cup, standing at the entrance of a coffee house with menu boards inside. TEXT: Does your business have fewer than 10 employees and turns over less than £2 million? Helping you be #EnergyAware
ALT Image showing a worker inspecting a boiler and heating system. Text on the graphic reads: “Get your boiler serviced before winter hits.” Additional text reads: “Most breakdowns happen in the colder months when we put our heating back on.” A snowflake icon appears beside the text. Ofgem logo displayed in the bottom right. Carousel indicator shows slide 1 of 5.
ALT Close-up image of a radiator valve with a red stopcock in the foreground. Text on the graphic reads: “Bleed radiators and check heating works properly.” Additional text reads: “Find out where your stopcock is just in case your pipes freeze and cause a leak.” Ofgem logo displayed in the bottom right. Carousel indicator shows slide 2 of 5.
ALT Image showing a person holding a smoke alarm in the foreground. Text on the graphic reads: “Check your smoke and carbon monoxide alarms work.” Additional text reads: “You may qualify for free smoke alarms and a fire safety check from your local fire service.” Ofgem logo displayed in the bottom right. Carousel indicator shows slide 3 of 5.
ALT Image of gloved hands fitting insulation material between roof beams. Text on the graphic reads: “Fix draughts and improve insulation where possible.” Additional text reads: “You may also be eligible for grants or support in improving your home insulation.” An icon of a document with a tick appears beside the text. Ofgem logo displayed in the bottom right. Carousel indicator shows slide 4 of 5.
ALT IMAGE: Two people sat on a sofa discussing energy costs TEXT: Advice for renters Helping you be #Energy Aware
ALT IMAGE: Someone holding an energy bill inside a house TEXT: Understanding your energy bill. Helping you be #EnergyAware
ALT IMAGE: An elderly woman consulting a professional at a desk. TEXT: Help paying your bill Helping you be #EnergyAware