Cofounder @urbancompany_UC โ– Ex @twitter @cal Tweet about science, tech, business, thinking frameworks, culture.

DEL / BLR / SFO
Fantastic crowd and demos at #MumbaiTechWeek!ย Incase you missed it, sharing Urban Company's demos here. Here is Demo 1 โ€“ย "Our Voice AI orchestration in action". This is a real call from production. On the surface, what you hear is a smooth conversation โ€” multilingual, dealing well with interruptions, real-time data pulls, low latency, natural filler words. Behind this: a fully deployed ecosystem of 150+ AI agents, built and interacting with one another. Seamless switching between specialist agents. Two parallel calls in real time for the same issue. Shared context. Real actions. All our CX and PX support goes through AI โ€” 86% CX resolution, 55% PX resolution. And as the solve has gotten genuinely better โ€” trust is building. Always available. Deeply empathetic. Quick to act. For many, a better experience than before. @inside_UC @urbancompany_UC @mumbai_tech_ #MumbaiTechWeek #VoiceAi #AiOrchestration #VoiceBots
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Raghav Chandra ๐Ÿš€ retweeted
We just gave our @urbancompany_UC app a full-on 80s makeover!
Made with AI
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Raghav Chandra ๐Ÿš€ retweeted
Meet the new Native M3 Pro #Native #YearsAhead ๐Ÿ“ข Sound on @abhirajbhal | @varunkhaitan | @ra9z | @Godgeez
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Fantastic crowd and demos at #MumbaiTechWeek!ย Incase you missed it, sharing Urban Company's demos here. Here is Demo 1 โ€“ย "Our Voice AI orchestration in action". This is a real call from production. On the surface, what you hear is a smooth conversation โ€” multilingual, dealing well with interruptions, real-time data pulls, low latency, natural filler words. Behind this: a fully deployed ecosystem of 150+ AI agents, built and interacting with one another. Seamless switching between specialist agents. Two parallel calls in real time for the same issue. Shared context. Real actions. All our CX and PX support goes through AI โ€” 86% CX resolution, 55% PX resolution. And as the solve has gotten genuinely better โ€” trust is building. Always available. Deeply empathetic. Quick to act. For many, a better experience than before. @inside_UC @urbancompany_UC @mumbai_tech_ #MumbaiTechWeek #VoiceAi #AiOrchestration #VoiceBots
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Demo 2 from #MumbaiTechWeek โ€“ "Bridging the tech literacy gap with Voice AI". Context: an InstaHelp partner going for a job. She's new to the platform, new to our workflows, and isn't fully comfortable with smartphones. Voice AI on the app guides her through everything โ€” navigating to the customer's location, safety checks, selfie verification, OTP. She doesn't need to know which button to tap. She just speaks. The best of both worlds โ€” structured app flows, visuals, phone sensors and hardware โ€” combined with voice to understand intent and take action. A much better and more seamless solve for accessibility. Less time at training centres. Fewer calls to the partner helpline. More independence. This is real. Deployed across categories where tech literacy is a barrier. @inside_UC @urbancompany_UC @mumbai_tech_ #MumbaiTechWeek #VoiceAi #AiOrchestration #VoiceBots #TechLiteracy
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Demo 3 from #MumbaiTechWeek โ€“ "Subject Matter Expertise!" We all use AI for exploration. But have you ever questioned if you can trust the accuracy and precision yet? Well. So have we wondered! Here is an early demo, just starting to get rolled out. For our Native Water Purifiers, we have fed in all the circuit diagrams, schematics and knowledge base to create AI bots that assist a partner with step-by-step diagnosis. Think about what a technician faces on the job โ€” dozens of device variants, each with different configurations. Complex SOPs. Edge cases that only a senior technician would recognise. When they're stuck, the options today are: call someone, check a manual, or guess. This gives them a copilot. Real-time. On-site. Trained on the exact knowledge they need in that moment. A baby version of an Iron Man suit โ€” enhancing skills, not replacing them. @inside_UC @urbancompany_UC @mumbai_tech_ #MumbaiTechWeek #VoiceAI #AIForSkilling #ScalingExpertise
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Raghav Chandra ๐Ÿš€ retweeted
At #TechSparks2025, @ra9z (Co-founder & CPTO, @urbancompany_UC) shared how they're using AI to transform partner operations with human-like interactions. Key to their success: staying vendor-agnostic and avoiding fine-tuning to remain flexible as AI models evolve. @YourStoryCo
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Raghav Chandra ๐Ÿš€ retweeted
For 11 years, Urban Company has reimagined how India experiences services, and how we value the professionals behind them. Congratulations on your IPO, @urbancompany_UC. Proud to have been part of this journey from the start. We celebrate this milestone with Work, In Progress, A Short Film by Accel.
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10 down, lifetime to go! Itโ€™s our shared purpose and relentless curiosity that keeps us moving forward โ€“ย every day, for our customers, partners, and the future weโ€™re building together. Hereโ€™s to the journey ahead. #UCTurns10
Celebrating not just a birthday, but 10 incredible years of amazing partnerships that make our journey special โค๏ธ #UrbanCompany #UCTurns10
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Raghav Chandra ๐Ÿš€ retweeted
10 years in, the emotions are simple - we're onto something meaningful and have a long way to go. Lets keep at it. Visiting our first service professionals for our 10th anniversary took me back to 2014. @abhirajbhal @ra9z and I started with a vision to make home services delightful, easy and affordable. And to give the serving professionals a respectable livelihood and bright future. We want this for ALL customers and professionals in the countries where we operate. Weโ€™re chasing a meaningful and powerful dream, it is very far from being realised and we need to keep going. Deeply thankful to all stakeholders whoโ€™ve helped us get this far.
Celebrating not just a birthday, but 10 incredible years of amazing partnerships that make our journey special โค๏ธ #UrbanCompany #UCTurns10
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Raghav Chandra ๐Ÿš€ retweeted
It feels like just yesterday when @ra9z @varunkhaitan and I launched @urbancompany_UC . While 10 years may seem like a long time, it doesnโ€™t quite feel that way to us. Our vision from the day 1 has been clear: to offer delightful home services and solutions to our customers while empowering our service partners to lead dignified, middle-class lives. This vision has driven us to continually improve year after year. Despite the progress weโ€™ve made, weโ€™re still just scratching the surface of the vast and complex home services industry. This industry has humbled, inspired, challenged and pushed us. Above all, it has reminded us that weโ€™ve only just begun. Hereโ€™s to the next 10 years! Onwards and upwards!
Celebrating not just a birthday, but 10 incredible years of amazing partnerships that make our journey special โค๏ธ #UrbanCompany #UCTurns10
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Raghav Chandra ๐Ÿš€ retweeted
UC turns 10 today. It has been a journey of a lifetime and while it seems like a lot, we're still scratching the surface of home services and solutions. Here's to the next 10!
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๐ŸŽ‰ UC is officially 10! A decade of growth, learning, and solving for you. But itโ€™s still day 1. Our singular focus every day remains on building magical home services & solutions for you. Hereโ€™s a few things weโ€™ve done over the past couple of months ๐Ÿงต๐Ÿ‘‡
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Our partners are the real essence of UC and we will continue to strive to do more to help them lead dignified, proud lives.
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I hope this gives you an idea of the small and big things we do at UC to move forward towards our vision. Hereโ€™s to the next decade. Onwards and upwards!
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