Pricing AI products is a hot topic right now. How can early-stage AI founders think about it?
One way is to start with a tried-and-true framework, which generally categorizes pricing into one of three approaches:
1. Value-based
2. Cost-based
3. Competition-based
With #1, the price of your product is primarily driven by the "value" it provides. Typically that might be measured or justified by productivity gains, cost savings, or some other unit. New AI add-ons from Microsoft, ServiceNow, and others are priced this way on top of their existing products based on certain assumptions about productivity increases.
With AI, there's also an opportunity to potentially price based on the "work" or outcomes that AI can generate, especially if AI is replacing existing services to which there is a dollar amount attached. That provides support for a high price ceiling - imagine if an AI agent does the work of 10 humans. But in new AI categories (e.g., new infrastructure tools), customer understanding of value-based pricing is likely weak right now, requiring a lot more education.
With #2, your COGS is the main input into your pricing, especially when you want to maintain a certain margin profile. This could be relevant for businesses that rely significantly on hosted compute / inference since a customer likely has a reference price for things like GPUs in mind, which may create downward pricing pressure.
Note that usage-based pricing has elements of both #1 and #2 but makes total spend unpredictable for customers. What if something the AI does involves a ton of model API calls or GPU cycles?
With #3, competitor pricing is the biggest consideration for your pricing, as a means to gaining (or maintaining) market share. With this approach, your pricing relative to others can impact customer perception about whether you're selling a "premium" product (and can command stronger pricing power) or a commodity. It's often a balancing act between being aggressive without being caught in a race to the bottom. Companies in several categories of applied AI are experiencing this dynamic today.
These approaches above aren't mutually exclusive and should be considered together to get to both an initial pricing model and level that are reasonable.
For early-stage AI founders, it's important to recognize that your early customers want simplicity, transparency, and predictability when it comes to pricing. A rule of thumb is if you already have to educate prospects on a new product, try to minimize the amount you need to explain your pricing early on. Don't focus on extracting as many dollars as you can and instead, optimize for customer adoption and making your early users super successful - that'll give you flexibility in figuring out the best long-term approach to pricing.
If you're an AI founder navigating pricing strategy right now, I'd love to hear how you are tackling it!