the problem has only gotten worse since Beer sketched this in ‘73.
first, we networked the computers together while still maintaining the old bureaucratic frameworks. the volume and velocity of information increased and the overflow problem worsened.
then, we automated the production of information. this resulted in a three-phase explosion — first in the volume of raw information, then in the volume of information *about* information (reports, analysis), and now in the volume of automatically-generated work products produced off the reports and analysis. the system self-propels, the volume of information continues to metastasize, and the net value remains questionable as the worsening overwhelm causes paralysis.
at the same time, social systems built to handle the overflow (specialization, modularization, division of labour) themselves begin to buckle under the overflow. and what’s the proposed resolution from some corners? “more information”!
New on the blog:
— Our organizations are being DDoSed from the inside
I’ve written before that you can outsource work, but not your understanding. As a CEO, I’m finding that harder to live up to.
It feels like our organizations are being DDoSed from the inside. Nobody is trying to overwhelm the company. Everyone is doing something they think is useful.
Leaders never saw every piece of work. But now the work can change the company’s direction faster than anyone can follow. It’s like a car speeding up until it becomes impossible to steer.
I think lot of leaders are stepping back now and letting the things happen. But stepping back doesn’t remove my responsibility for where this all leads.
Are other leaders feeling this? How do you deal with it?