Thoughts on improving the Block/Mute function
Obviously thereās been a lot of discourse the last few days about the Block feature - most in favour of keeping it, but some outspoken voices against. Iām for keeping it, but thereās some improvements that I think could help address the concerns of those against it.
Why Blocking should stay
What makes X different from other social platforms is how open it is. Reddit is divided into smaller communities; FB and IG generally divides into friendship groups. Meanwhile on X, your content is right there in the open for anyone to see and interact with. Itās maybe not a coincidence that the āratioā is uniquely associated with this platform.
When I talk to people, one of the reasons people give for not being on X is in general how toxic this platform can be. The Block button is one of the things that makes this platform atleast somewhat tolerable, especially for women and minorities like LGBT+ people.
Without it, even more people will leave and the platform will gain even more of a reputation as an unpleasant platform with lax standards against harassment and trolls. I donāt think this is the way to make X a much bigger platform in future - infact I think X needs much better protections against this and more control for users on their own experience. Otherwise, lower harassment will become a significant selling point of other social platforms.
Criticisms of Blocking
The primary criticisms of Blocking that I see are:
1) Blocking is against free speech - it can be used to stop people you disagree with from being able to reply to you.
2) A blocked user cannot see your profile even if itās public, and cannot report or Community Note your posts.
3) Blocking someone can be seen as a ābadge of honourā - that you allowed a user to āgetā to you to such an extent you had to shut them out.
4) Blocking is ineffective since users can just create another account.
5) X should have a better moderation system so that blocking wonāt be necessary anymore.
According to one report from an anonymous X staffer, Elonās main criticism seems to fall under 4): āMuskās main objection is that blocking a particular user from following you and seeing your tweets isnāt very effective, since the person can simply create an anonymous account to view your tweets.ā
To evaluate each in turn:
Criticism 1) is probably the most legitimate criticism of Blocking, IMO. Certainly across my many years on X, Iāve seen many cases of blocking being used for less than legitimate reasons.
While this can be annoying and in some cases devalue conversations on this platform, I think seeing it as really a free speech issue is poor analysis. Out in the real world, freedom of speech doesnāt guarantee you access to all areas of society in order to spread your message. If you have extreme-left, extreme-right, or otherwise fringe opinions - while in a place like the US you canāt be arrested for it, you generally will not be given access to mainstream media, publishing, workplaces and education, etc. etc.
Another point I will make about the āecho chamberā argument is thereās hundreds of millions of users on X. Even if someone uses Block lists (I think this is harder to do since the API access was cut off), itās hard to genuinely deny access to opposing views on your posts, unless you set replies to Following-only.
Criticism 2) is also fairly legitimate, and something I will address a possible fix for below.
3) is fairly subjective. Ofcourse, muting still exists as an option if you want to deny someone that ābadgeā. But in the end I donāt think most people care that much if a harasser or troll thinks theyāve āwonā. People just want those users out of the way.
4) As mentioned, this seems to be the main sticking point for Elon.
This is true of the most committed harassers. But the average use case of Blocking probably is not quite on that level. Many accounts Iāve heard from are of the opinion that most trolls will move on when Blocked - "out of sight, out of mind".
Also, if someone sets up an alt account, theyāll start from 0 followers. Their replies will generally not be shown high-up on the target userās reply section, and they wonāt have much ability to reply and quote-post to direct their followers to harass the user.
Thereās more improvements to be made here that Iāll cover below.
5) In an ideal world this would be true, but weāre not anyway close to that yet. Iāve heard from several different users that the ratio of reports of clear-cut harassment and threats that get actioned at all is about 1 in 10. Iāve seen cases of what is undoubtedly threats of violence that get judged by the moderation system as not violating Xās rules. At the very least there would need to be a massive improvement in the results of moderation before this point can be considered, IMO.
Improving the Mute feature
As Elon said, it should be made more effective. Sometimes the mute āfailsā and you can still see quotes, reposts etc. from the user.
It could also be a good addition to introduce Mute timers. You might not want to mute someone forever, but maybe a few days or weeks, then give them another chance.
Improving the Block feature
I donāt think the Block feature should be removed, but thereās a number of ways it could be made better.
Allow blocked users to visit profiles. This is the one relaxation of the Blocking feature I will support. While it might feel psychologically less safe for some users, itās not really that much of a barrier, since itās always been possible to just open another tab and see it that way.
My proposal is that if someone Blocks you, it functions as if you had muted that account. In other words, youāre removed from following them, and their content will never be shown on the feed or in searches. However, you can still see their profile if you go to it directly.
This would allow Blocked users to still write Community Notes, or to file reports on a userās posts. It seems this would go some way towards addressing the issue of accounts using Blocking to shut out criticism.
Prevent abuses in the system. One that gets brought up is someone replying to you with something derogatory, then immediately blocking you so you canāt see it. Iād propose there should be a ācooldownā on blocking someone. Say, you canāt block someone for 24 hours after you last interacted with them. Also, implement a timer like Facebook has that if you unblock someone, thereās a timer until you can block them again.
Better enforcement against impersonation. One of the issues with Blocking is impersonators will block you before you can find out about them. Maybe thereās a good reason this hasnāt been implemented yet, but it feels like there could be better measures in place against an account using the exact same username, PFP, and description as another, larger account.
Improve measures against creating alt-accounts to get around the block. Right now it is indeed very easy to create an alt and continue harassment that way. I would propose X implement the feature on IG where it also blocks all the usersā alt accounts aswell. I donāt know if IP-address blocking would be viable, but if so it could be considered.
Restricted mode. One idea that could be considered, like IG and YT has, is that Blocking someone still allows them to reply, but their replies would only be visible to them. This isn't perfect since especially larger accounts would likely notice that they don't get any interaction, but it could maybe help deter smaller trolls from setting up new accounts.