What experts are saying about Signals & Levers:
“After a career spent in tech, wondering why all those dumb things keep happening, Signals and Levers comes along and explains what systems theory is, how it works, and how to apply it. Instead of a simple transactional system of ‘X input delivers Y output,’ this book has helped me understand that complex systems just don’t work that way. Instead, by making structured observations of a system’s signals, one can identify the levers available—the things one can change. And most importantly, the book helps interpret the new signals resulting from the levers pulled. I’ve been using what I learned to understand metabolic changes, political situations, and, of course, why things go crazy in a software factory. The analogies are clear, the illustrations charming, and the end-to-end example visited in each chapter makes it all easy to understand and apply."
—Mysti Berry, Principal Technical Writer (alum Salesforce, Crowdstrike)
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