I was looking online at an AI company designed specifically for schools. One of the tools on its website helps respond to parental complaints. Really? Is this really something we want AI doing?
We could end up in a strange Black Mirror feedback loop: a parent types their frustration into ChatGPT to produce a polished complaint, then the teacher copies & pastes that complaint into an AI tool to generate a swift response. A ping pong AI email chain clogging up the inbox.
An email dialogue takes place, but no one is really talking. Where's the 'human in the loop' apart from the copy & paste job?
Parental complaints can absorb precious teacher time. I understand why schools are looking for ways to make communication more manageable. There's no judgement on the schools, leaders or teachers. Parents might also lack the confidence & find AI helps them to articulate their worries. But where possible, concerns need a conversation, not an AI email exchange.
A proper chat gives parents the chance to explain what they are worried about. It gives teachers the chance to listen, clarify, respond & problem solve together.
Just because AI can do something doesn't mean it should. We need to tackle workload, protect teachers & leaders but I'm not convinced that's the best way.