@policybazaar — Extremely disappointed with your support.
I purchased my health insurance through Policybazaar and have repeatedly contacted you regarding my pending claim #3333319 for my right-eye cataract surgery on 2 April 2026.
It has now been 5+ months, and despite repeated follow-ups, I have received no meaningful assistance—only confusion, repeated explanations and postponements.
What makes this even more frustrating is that my other claim #3526759 for left-eye cataract surgery on 7 May 2026, submitted later, has already been settled by Niva Bupa.
I have now escalated the matter directly to Niva Bupa's Grievance Redressal Officer (GRO@nivabupa.com).
@policybazaar, please take ownership of this case, coordinate with Niva Bupa and help get claim #3333319 resolved.
@Niva_Bupa please also look into this urgently.