Stripe’s first employee Darragh Buckley reveals Patrick and John Collison literally sprinted while unloading Ikea furniture, and says their sense of urgency was embedded in Stripe’s culture
“As is the tradition of all startups who first get their office, you arrive into the office and the place is empty. Great, what are we going to do? Ikea trip. Jump in the car to Ikea, get six of the cheapest desks and cheapest chairs you can get, put them back in the car and drive back to the office.
“You’re unloading the car: pick up a box, put it down, you walk back to the car. That’s not what John and Patrick do. They pick up the box, walk into the office, put it down and sprint.
“Me as observer, I’m like: ‘Did we park illegally? Did I miss something? Why are you running?’ They just always have this sense of urgency. There’s always: ‘We can just do it faster. Why would we not just do it faster?’
“If you’re in an environment where someone else is running, are you going to be the one person who’s not running? Of course not. You’re going to run too. Not in an obnoxious way, not in an ‘I’ll race you, and if you’re slower than me I’ll rub it in your face’ way. It very much is: ‘This is all of us here together doing this. Get there faster.’
“The cultural prevalence of the importance of urgency—John and Patrick are fantastic at creating it. It’s not an obnoxious, ‘Why haven’t you done it yet?’ It’s just: ‘Why wouldn’t we do it now?’ Given in a very friendly, pleasant—but, boy, you’re going to want to keep moving—way.”
New
@ThePeelPod with
@darraghbuckley
From employee #1 at Stripe, to starting
@IncreaseDev and moving $500B per year with 33 people.
And they just bought a bank.
He talk how to acquire a bank when they can't tell you they're for sale, why putting an API on a bank is like "strapping a jet engine to a go-kart", why The Fed actually has great technology, the overnight build that turned on Stripe’s first dollar of revenue, why Patrick and John Collison sprinted everywhere, and why you want your banker to be bored.
Watch here + links below
0:00 Stripe's 1st employee bought a bank
1:38 Fixing the stone in his shoe building Stripe
7:59 Banking looks like 2010 payments
11:11 Merging two layers into one, just like Stripe
14:52 Why he finally bought the bank
16:26 How do you actually buy a bank?
20:20 The first bank that got away
22:04 Why banks can’t chase new fads
25:26 Compliance as code, from day one
29:46 Talking straight to the Federal Reserve
32:19 The Fed migration that nobody noticed
33:50 The missing last mile of banking
35:44 Getting customers to switch
38:23 The challenger sales model
40:33 What customers use Increase for
41:48 How Ramp's bill pay works
42:37 $500B a year with 33 people
45:31 Hiring for a high-empowerment culture
47:08 Growing up with the Collisons
50:27 150 test cases in one night
54:23 What really made early Stripe work
57:07 Why Patrick and John sprinted everywhere
1:00:00 “You're not in payments, you're in fraud”
1:02:31 Where AI hits a wall on fraud
1:05:08 Giving payment cards to AI agents
1:09:27 Use boring technology widely
1:11:37 You want your banker to be bored