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Thanks for reaching out. The email you received means the listed key has not been used in the past 3 months and will be marked inactive after 7 days if no activity is detected. If you need that key, use it before the 7 day deadline. Sending an email would keep it active.
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Hello! Could you please send us a private message with the email address you’re using to register? We’ll be happy to investigate this further and assist you.
Hello Neil, sorry to hear about this experience that you've had. We'd be happy to check this if you like, please DM us with your support ID number so we can investigate this accordingly.
Brevo Team
Bonjour, merci pour vos réponses.
Je vous confirme avoir fait une demande auprès de l'équipe concernée afin qu'un retour puisse vous être transmis au plus vite dans votre ticket.
Bien cordialement,
Bonjour,
Je suis navré d'apprendre que le problème est encore présent.
Je vous confirme que votre demande est bien en cours de vérification via l'ID de ticket transmis.
Nous ne manquerons pas de revenir vers vous à ce sujet dès que possible.
Merci pour votre patience.
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Hi Ola, apologies for the delayed response. Yes, there was an incident yesterday that caused a lag for transactional emails. It has since been resolved, but if you are still facing any issues please send us a DM with your support ID number. Thanks - Your Brevo team
Thank you for reaching out! Can you please send us the support ID number via DM so we can take a look?
Callum | Support Team
Hi Rubén, thank you for this feedback. It will be investigated internally. For any clarification please ask via the dedicated support ticket.
Callum | Brevo Support Team
Hi Jorgie, thanks for reaching out. We have now replied in ticket #5605004. Please respond in that ticket if you have any other questions. Thanks - Your Brevo team
Hi Ludovic, apologies for the errors. Yes, this is known issue. Our technicians have already deployed a fix, and you should see a reduction in these errors. You can keep an eye on the status of this incident here: status.brevo.com/
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Thank you for providing this Rubén! The team will get back to you via the mentioned ticket shortly.
Callum | Brevo Support Team
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Wrong person. Wrong time. Very wrong message.
And suddenly, things can get… awkward.
We 𝗿𝗲𝗮𝗹𝗹𝘆 wanted to make it memorable.
So we filmed a few situations, inspired by real life.
Unless you have Brevo.
Just saying… 👀 hashtag#therightsolution hashtag#Brevo
More to explore here: fcld.ly/brevo-brand-awarenes…
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Hi Rubén, thanks for reaching out!
So we can take a look into this can you please share your support ID number via DM?
Callum | Brevo Support Team
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Hi there, thanks for the mention! Yes, with our Free plan, you can send up to 300 emails per day, and store up to 100,000 contacts. - Your Brevo team
Hi Denis, we’d be happy to help you find the plan that best fits your needs. Please send us a DM with your support ID and/or login email address so our team can assist you further. Thanks - Your Brevo team
Thanks for your response. Could you please DM us with your login email address and/or your support ID number? Thanks!
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Hi there, thanks for reaching out. If you are looking for Brevo support, could you please DM us with your login email address and/or your support ID number? Thanks - Your Brevo team
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@ffm_kaan You can open a support ticket with us by emailing the details to support@brevo.com. Thank you!