I went to this new coffee shop in Mission Bay, Waters Edge.
loved the vibe. Went with two more friends. The coffee was amazing, the guy at counter was so happy.
However, the lady making the coffee was condescending and rude to us. Make 3 snide remarks in less than a minute.
We all observed it. Left a bad taste in our mouths. Then we went to arsicault to get croissants and again discussed.
On coming home, one of us mentioned we should have countered her and told her straight on face. I was thinking that coffee and place is so so amazing, so maybe she had a bad day. Should we’ve countered her? Sure. But then should I go again because I loved the place?
Should we let one employee destroy a business? Should a business suffer because of one person? It’s a 2 month old shop, beautifully designed. Someone had put their heart into it.
Maybe they missed out on hiring people with great attitude? Cafes are supposed to do that. Or maybe this was a one-off incident? Maybe they should get another chance to get my business?
As an entrepreneur, I want to support businesses. As a human, I’m willing to let go. However, as someone bringing their friends along, I’m like - wtf, this place is risky.
Lesson - go to cafes you know well. Bring friends to cafes you know. Try new stuff alone. If you’re hiring customer service people, gauge their vibes. If your vibes are off, don’t throw it on other people.
End of lesson 😄