Y'all aren't thinking about ai productivity correctly. I have one customer support guy at boot dev, he can handle the entire support load (low 8 figure revenue) in just a few hours a day
Theres literally no business value to me in automating even 80% of his work, because I'll still need him for that last 20%
HOWEVER he's not online 24/7. There are a subset of tickets, that, with a really good model, we could give answers to that are no worse than his, nearly instantly.
inj other words, you need to be more focused on using AI to improve products and services - and less concerned with cutting marginal costs.