Find, fix, and follow up on every customer concern

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Collect customer concerns, skip the sensitive data. 🙈

ALT Animated Modem card. The headline "Avoid collecting sensitive data w/ custom data rules." types in one word at a time, with "sensitive data" shown as asterisks until the headline is complete. It sits beside the Data Scrubbing settings page, where an admin adds a custom rule for 6-digit codes in two channels.

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Avoid notification numbness, let us elevate top customer concerns. modem.ai/go/feedback-everywh…

ALT Animation: a phone outline fills with Slack, Intercom, Gong and GitHub notifications under the headline Avoid feedback notification numbness, then becomes a Slack message from Modem listing three things that need you today, under the headline Let Modem elevate top customer concerns.

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Without leaving @cursor_ai, find customer concerns and fix them. cursor.com/marketplace/modem

ALT Modem × Cursor lockup, then the Cursor agent window: the prompt asks for this week's top customer bug in Modem, the agent runs search_modem, reads route.ts, lands a diff that streams the CSV export in batches, runs update_topic to mark the topic in progress, and reports 18 customers waiting on the fix. Headline: Find, fix, and follow up on every customer concern, then Directly from Cursor using the Modem plugin.

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Be honest, you're never going to re-read your call transcripts. ☎️ We'll transfer the moments that matter from each call and help you find, fix, and follow up on every concern. Learn more: modem.dev/go/meeting-recordi…
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Use our Claude Connector to create Dashboards that surface buried customer concerns. claude.ai/directory/modem
Claude Dashboards and Claude Motion are in beta today. Ask Claude to turn your data into live dashboards and your ideas into animated explainers.
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Modem retweeted
we finally added a model picker to Modem's cloud agent but we're not trying to sell you tokens - our business is ingesting data and turning it into a context graph your agents use so bring your own sub, bring your own keys is coming soon
Opus 5.5 and Sonnet 5.5 from @AnthropicAI are now available in Modem. Pick the model that works best for you and your automations.

ALT A cursor opens the model menu, set to Opus 5.5. The menu shows Opus 5.5 (checked, Most capable), Sonnet 5.5 (Faster everyday work) and Haiku 4.5 (Fastest, lowest cost), with both 5.5 models tagged New. The cursor clicks Sonnet 5.5, the check moves to it and the menu button changes to Sonnet 5.5. Headline: Choose Opus 5.5 or Sonnet 5.5 in Modem.

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Opus 5.5 and Sonnet 5.5 from @AnthropicAI are now available in Modem. Pick the model that works best for you and your automations.

ALT A cursor opens the model menu, set to Opus 5.5. The menu shows Opus 5.5 (checked, Most capable), Sonnet 5.5 (Faster everyday work) and Haiku 4.5 (Fastest, lowest cost), with both 5.5 models tagged New. The cursor clicks Sonnet 5.5, the check moves to it and the menu button changes to Sonnet 5.5. Headline: Choose Opus 5.5 or Sonnet 5.5 in Modem.

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We now integrate w/ @plainsupport 📬 Making it easy to combine support threads with the rest of your product context.
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Agents talk too much. 🤫 Our agent uses reactions when a reply isn't needed. See what more our agent can do: modem.dev/agents

ALT Animated Slack thread. Jules asks @Modem to recap the pricing thread, Modem replies with a two-line summary, Jules says they'll tell support, and Modem adds a thumbs-up reaction instead of replying. Headline: Modem now reacts w/ emojis in Slack.

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Modem retweeted
I wanted to know how far you can push these vids So I gave Opus 5.5 Blender, ElevenLabs and REAPER (DAW) and asked it to make a TV quality ad A week of prompting and Macbook-melting 3D rendering later ...
your Opus 5.5 motion graphics suck but that's okay, because we're mostly impressed the technical ability to create them deciding *what to show* and the overall style is the tricky part these aren't amazing, but providing an asset library and some guidance on style goes a long way
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Modem retweeted
Opus 5.5 product vids aren't just good because they look great they're good because they can explain the product better than you can
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Modem retweeted
We use @modemdev daily and it’s acc pretty helpful ngl
Developers can now integrate Modem MCP through Composio. The toolkit exposes 15 tools to search customer signals, update or merge people, companies, and topics, and invoke or continue @modemdev agent runs from a product workflow. docs.composio.dev/toolkits/m…
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Developers can now integrate Modem MCP through Composio. The toolkit exposes 15 tools to search customer signals, update or merge people, companies, and topics, and invoke or continue @modemdev agent runs from a product workflow. docs.composio.dev/toolkits/m…
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SSO and SCIM - now available in Modem Provide secure access to Modem through enterprise identity providers like @okta, @googleworkspace, @azuread and more. Get started below 👇
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Modem retweeted
MCP is great but we should be real, it's still a usability nightmare on many platforms - cause it's often buried deep in settings So we've done a big push to build official plugins, cause they're easier to install for 90% of people
Modem is now live on the @ChatGPT marketplace. Without leaving your agent: - Connect all your customer channels in a few clicks - Find the problems users hit that never reach you - Start fixing them in Codex Stop building in the dark.
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