Modem
@modemdev

Find, fix, and follow up on every customer concern

 Toronto/SF
modem.ai
Joined June 2025
Smart triggers let you write custom automations that only run when a natural language condition is hit (powered by @typesafeai) Detect and route customer concerns to the right team, alert on urgent language like data loss or churn indicators, and much more. Learn more: modem.ai/go/smart-triggers-x
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October changelog - Modem.ai • Collect feedback from your app, CLI, or AI agent • Integrations for @X, @plainsupport, and @MicrosoftTeams • Plugins for @claudeai, @ChatGPT/Codex, and @cursor_ai • Claude 5.5 models from @AnthropicAI • ... and more modem.ai/blog/changelog/octo…

ALT Looping animation over the Modem changelog's dusk mountain art. A title card with the Modem logo, October and Changelog fades. Then one update at a time, big type on the left and a visual on the right: Collect in-app feedback, with a photo of the feedback widget: from your app, CLI, or AI agent. New integrations: X and Social, Plain, Teams agent. New plugins: Claude, ChatGPT and Codex, Cursor. Automations in Teams, with a Modem weekly feedback digest posted in a Teams channel. Claude 5.5 models, with the Opus, Sonnet and Haiku 5.5 menu: balance depth, speed, and cost. Images in chat, with a screenshot pasted into the chat composer.

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Collect customer concerns, skip the sensitive data. 🙈

ALT Animated Modem card. The headline "Avoid collecting sensitive data w/ custom data rules." types in one word at a time, with "sensitive data" shown as asterisks until the headline is complete. It sits beside the Data Scrubbing settings page, where an admin adds a custom rule for 6-digit codes in two channels.
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Avoid notification numbness, let us elevate top customer concerns. modem.ai/go/feedback-everywh…

ALT Animation: a phone outline fills with Slack, Intercom, Gong and GitHub notifications under the headline Avoid feedback notification numbness, then becomes a Slack message from Modem listing three things that need you today, under the headline Let Modem elevate top customer concerns.
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Without leaving @cursor_ai, find customer concerns and fix them. cursor.com/marketplace/modem

ALT Modem × Cursor lockup, then the Cursor agent window: the prompt asks for this week's top customer bug in Modem, the agent runs search_modem, reads route.ts, lands a diff that streams the CSV export in batches, runs update_topic to mark the topic in progress, and reports 18 customers waiting on the fix. Headline: Find, fix, and follow up on every customer concern, then Directly from Cursor using the Modem plugin.

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Be honest, you're never going to re-read your call transcripts. ☎️ We'll transfer the moments that matter from each call and help you find, fix, and follow up on every concern. Learn more: modem.dev/go/meeting-recordi…
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Opus 5.5 and Sonnet 5.5 from @AnthropicAI are now available in Modem. Pick the model that works best for you and your automations.

ALT A cursor opens the model menu, set to Opus 5.5. The menu shows Opus 5.5 (checked, Most capable), Sonnet 5.5 (Faster everyday work) and Haiku 4.5 (Fastest, lowest cost), with both 5.5 models tagged New. The cursor clicks Sonnet 5.5, the check moves to it and the menu button changes to Sonnet 5.5. Headline: Choose Opus 5.5 or Sonnet 5.5 in Modem.
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We now integrate w/ @plainsupport 📬 Making it easy to combine support threads with the rest of your product context.
Pixel art of a worn beige CRT showing the Plain logo and a pink Modem terminal printing a receipt, joined by a conveyor loop carrying envelopes one way and sticky notes back

ALT Pixel art of a worn beige CRT showing the Plain logo and a pink Modem terminal printing a receipt, joined by a conveyor loop carrying envelopes one way and sticky notes back

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Agents talk too much. 🤫 Our agent uses reactions when a reply isn't needed. See what more our agent can do: modem.dev/agents

ALT Animated Slack thread. Jules asks @Modem to recap the pricing thread, Modem replies with a two-line summary, Jules says they'll tell support, and Modem adds a thumbs-up reaction instead of replying. Headline: Modem now reacts w/ emojis in Slack.
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Launch like @Sentry, who cut product research from hours to minutes using Modem. Learn how in this case study 👇
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SSO and SCIM - now available in Modem Provide secure access to Modem through enterprise identity providers like @okta, @googleworkspace, @azuread and more. Get started below 👇
Modem announcement card: a pixel-art padlock on a teal-to-blue gradient with the headline Enterprise SSO and SCIM.

ALT Modem announcement card: a pixel-art padlock on a teal-to-blue gradient with the headline Enterprise SSO and SCIM.

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Modem is now live on the @ChatGPT marketplace. Without leaving your agent: - Connect all your customer channels in a few clicks - Find the problems users hit that never reach you - Start fixing them in Codex Stop building in the dark.
Modem
@modemdev
Sep 17
September changelog • Integrations from @FrontHQ, @cannyHQ, @fathom, @MicrosoftTeams, and @sentry • Modem's plugin in @ChatGPT • Enterprise SSO + SCIM • Agent and automation audit pages • ....and more. Details below:
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September changelog • Integrations from @FrontHQ, @cannyHQ, @fathom, @MicrosoftTeams, and @sentry • Modem's plugin in @ChatGPT • Enterprise SSO + SCIM • Agent and automation audit pages • ....and more. Details below:
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A customer reports downtime. Modem's agent checks @sentry. @bentlegen and @rchhabs talk through what future agent-to-agent collaboration looks like. Full convo linked below:
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Get an instant pulse on customer sentiment from every channel - bring your agent or use ours Now with support for Pylon, Plain, and Canny
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Get realtime customer visibility across all your channels in just 5 minutes of setup
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New in Modem 🚀 📚 Stories (beta) — see the trends behind your topics 🔔 Notifications channel for automations 🔌 @Gong_io + @GitLab integrations 📈 Chart rendering in agent answers …and more. Full changelog in the reply 👇
Stories sample

ALT Stories sample

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we have an announcement to make ⬇️
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Modem tracks what your customers care about And when you ship what they need, Modem lets you know, so you always close the loop
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You can now connect @Stripe to @Modem and sort feedback or trigger automations when subscriptions change.
Modem now connects to Stripe

ALT Modem now connects to Stripe

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At @aiDotEngineer? Stop by our booth for a quick demo and grab some swag It's easy to find - just look for these nerds
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Don’t wait on your support team to tell you what’s not working. With @modemdev and @Zendesk, your team can take action in minutes instead of days.
Modem now connects to Zendesk

ALT Modem now connects to Zendesk

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Turn Notion from a doc dump into an engine. Connect @NotionHQ to @modemdev and auto-log customer feedback, draft release notes, sync product context, and trigger real workflows. Just storage, or so much more. It's up to you. modem.dev/blog/notion-integr…
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Replying to @bentlegen

ALT Short Circuit Johnny5 GIF
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We've made it easier to get started with Modem. Use our one-click templates to give your team recurring, time-saving PM workflows like: - follow-up with users when features & fixes land - generate weekly changelogs - get a daily user feedback briefing and lots more ⬇️
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Modem is a PM cloud agent your whole team shares to get "the other work" done. And like other agents, we now support Skills, for: - building consistent release notes - triaging topics to the right team/person - prioritizing vs your roadmap - and more ⬇️
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👋 Please welcome our newest teammate, @jameskranz. James joins us from Google/Fitbit, and can you believe they just give you a chair over there? At Modem all employees take pride in building their own!
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📞 Modem now connects to @intercom! Now you can: - automatically capture & de-duplicate product feedback from Intercom sessions - send follow-up msgs to users when features ship - ask the agent questions about your Intercom data over Slack or the app
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Modem now talks to @posthog! - answer complex questions of your analytics data & feature flags via Slack - auto-alert your team, create tickets, or spin up coding agents based on success indicators 👇 Learn more below
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Modem now supports Event Automations! Automatically spin up a Modem cloud agent to do product work when: - high priority topics are detected - new feature requests emerge - PRs ship, and more!
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Kath Korevec
@simpsoka
Jan 15
Just saw a demo of modem.dev and I'm impressed! Doesn't feel over-engineered, and has a cool retro name. I’ve tried a lot of tools in this category, and they often feel trapped in “dumb PM process” vibes. Modem doesn't. Feels intuitive and smart.
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Happy holidays from everyone at Modem!
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👋 Welcome to our newest teammate, Justin. All Modem employees get a maxed-out PC workstation from 1997 – no expenses spared. We can tell he's thrilled!
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