Official @Ledger Support Account support.ledger.com ⚠️Beware of scams - Ledger will NEVER ask you for your 24-word recovery phrase or DM or call you
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Situation Update: Ledger can confirm that one of the impacted users’ devices contained an unauthorized hardware implant. Ledger is reaching out to impacted users as part of the ongoing investigation. If you have information regarding the investigation, please reach out to Ledger’s bounty program: bounty@ledger.fr. As a measure of precaution CryptoBilis confirmed it has ceased sales of all hardware wallet inventory until the investigation is concluded. Ledger is in active communication with CryptoBilis on next steps.
Ledger is working with the appropriate authorities to bring the bad actors to justice, and thanks @SEAL_911 for their collaborative support on the investigation. We have no indication that Ledger’s security infrastructure, systems or services have been compromised. As a reminder, Ledger recommends users who purchased a Ledger device from this reseller to not initiate set up if they have not yet done so. If you have set up your Ledger device, consider moving assets to a new Ledger signer (with a new seed).
Security is a constantly evolving landscape; Ledger is continuously adding security mitigations and is working on further, enhanced anti-tampering solutions.
Scammers often try to take advantage of incidents like this. Rely only on official Ledger channels for updates, and remember: Ledger will never ask for your 24-word recovery phrase.
For assistance or questions, contact Ledger customer support through our official channels: support.ledger.com
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An update from @DonjonLedger regarding Germany 🔽
Following reports from one person in Germany, our team inspected devices from retail and distributor stock across the country, including units from the stores named. None showed any sign of tampering. No loss of funds related to implants has been reported anywhere in Europe.
We have not yet been able to examine the devices shown online. We invite their owner to send them to our security team so we can analyze them and share our findings.
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We really appreciate everyone looking out for the community and being vigilant. Ledger Customer Support is helping users across all available channels answering questions and concerns. We're here to help.
While it's great see people being proactive, please send questions about your device directly through official Ledger Support (support.ledger.com/contact-u…). That way, our team can verify details one-on-one.
If you haven't seen it yet, here's the latest update: nitter.siddz.com/Ledger/status/21098967…
Always remember: Rely only on official Ledger channels. Ledger will never call you, DM you, or ask for your 24-word recovery phrase. If someone does, it’s a scam. Stay cautious and Clear Sign transactions whenever possible.
Update from Ledger Donjon on the CryptoBilis investigation 🔽
@DonjonLedger is investigating Ledger signers sold by CryptoBilis, a reseller in Southeast Asia, that contained an unauthorized hardware implant. Ledger confirmed this on October 10th for one affected user's signer. All confirmed fund losses tied to the incident disclosed on October 9th involve signers sold through CryptoBilis. We have not verified a drain linked to a signer bought elsewhere. CryptoBilis has confirmed it stopped selling Ledger signers while the investigation continues.
Based on the Donjon's analysis of the attack, the implant sits inside the enclosure and reads the data shown on the screen. During setup, the signer displays the 24-word recovery phrase. When the implant detects these screens, its microcontroller decodes the words and transmits them over LTE using a provisioned eSIM. The implant is a separate component. It does not modify the Secure Element or the Ledger operating system, and it does not alter transactions or signatures.
The Donjon will analyze the signers it receives and will share more as the investigation continues.
We have not confirmed the total number of affected users or the total value lost. Figures circulating online come from third parties and Ledger has not fully verified them. If your funds were drained and you have not contacted us, please do so through Ledger Support so we can include your case. We are also reviewing reports of implants in other signers and locations. We will continue to share information as the investigation progresses. Rest assured the Ledger team is going above and beyond to leave no stone unturned to investigate this situation to the strongest possible outcome.
If you bought a Ledger signer from CryptoBilis and have not set it up, do not set it up and contact Ledger Support. If you have set it up, transfer your assets promptly to a new signer with a new recovery phrase. Do not enter or restore any recovery phrase on a signer bought from CryptoBilis. Never enter your recovery phrase into a website, app or form.
If you lost funds or hold a tampered signer, contact Ledger Support at support.ledger.com and file a report with local law enforcement. Do not send the signer to anyone before speaking with Ledger Support or local law enforcement. If you lost funds, coordinate with law enforcement before opening the signer. Researchers and others with relevant information can write to security@ledger.com.
If you did not buy from CryptoBilis and want to inspect the inside of your signer, the guide is at support.ledger.com/article/4…. Use caution and make sure your recovery phrase is backed up first, because opening a signer can damage it.
Ledger will never call you, message you directly, or ask for your 24-word recovery phrase. We will update this post when we verify new information.
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Update on Ledger devices at MediaMarkt Saturn 🔽
As of Oct. 13th, MediaMarkt Saturn has stopped, with Ledger’s alignment, the sale of Ledger devices in their stores and online while the investigation continues, following the report of an implant from one customer in Germany. No loss of funds were reported.
We have no indication that Ledger's infrastructure, systems or services were compromised. Ledger Support is reviewing user reports, and Ledger’s cybersecurity experts, the Donjon will be examining the devices we receive: support.ledger.com.
If you have questions about a device you bought, contact Ledger Support at support.ledger.com. Ledger will never call you, message you directly or ask for your 24-word recovery phrase.
Many claims and figures circulating online are unverified. Scammers often try to take advantage of incidents like this. Rely only on official Ledger and MediaMarkt Saturn channels for updates. We will share more as the investigation continues.
Community note
Ledger claimed MediaMarkt Saturn stopped selling Ledger devices in stores and online as of Oct. 13. Reports show a store was still selling them hours later with staff unaware, and products remain listed on MediaMarkt sites.
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cointelegraph.com/news/mediamark…
mediamarkt.de/de/product/_le…
mediamarkt.at/de/product/_le…
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72 hour update on reseller CryptoBilis incident 🔽
As the investigation continues, we are working with relevant authorities. The volume of impacted devices is limited. We know this is concerning, especially for those directly affected, and we are reaching out to impacted users.
To date, all confirmed cases related to the disclosed draining incident of Oct 9th, 2026, involve devices sold through the Southeast Asia reseller CryptoBilis. Our systems and direct sales channels remain unaffected.
We take the CryptoBilis situation seriously and are actively investigating.
We encourage impacted users to reach out to Ledger Support through official channels and file complaints with their local law enforcement authorities. As a reminder, CryptoBilis has confirmed having ceased all sales of hardware wallets.
We are reminding our authorized resellers and distributors to source products only through authorized channels and never to restock returned products.
Also, we strongly advise users not to purchase from unauthorized resellers, where the risk of buying suspicious, counterfeit or modified devices is important as nothing operates under ledger security guidelines.
Security isn’t static and this incident underscores why we continuously review and strengthen our distribution and anti-tamper processes.
We are continuously improving that work now and events like this strengthen our resolution: reviewing authorized reseller controls, advancing hardware protections, and cooperating with authorities. Thanks to @SEAL_911 for their collaborative support and all their efforts.
This is an ongoing threat that doesn’t just impact Ledger, but the whole ecosystem, and we are calling others in the space to work with us on making improvements for users.
We believe in jointly working with researchers, other vendors and partners on improving industry chain-of-custody practices and anti-tamper techniques. Raising the bar on physical supply-chain integrity benefits the entire ecosystem. If you have relevant information, contact security@ledger.com.
For CryptoBilis buyers: do not initialize unused devices. If already set up, move to a new seed on a device from Ledger. If you have concerns that your device was impacted by the CryptoBilis incident, please contact Ledger Support through the official site: support.Ledger.com.
Ledger Support is available 24/7 to answer your questions and concerns.
Scammers often try to take advantage of incidents like this. Rely only on official Ledger channels. Ledger will never call you, DM you, or ask for your 24-word recovery phrase.
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Ledger is investigating reports of loss of funds from users in South East Asia who purchased products from a reseller named CryptoBillis. As a precaution, and pending the results of our investigation, we have asked CryptoBilis to pause all sales and shipments of Ledger devices. We recommend Ledger users who purchased from this reseller in the last 90 days to not initiate set up if you have not done so yet. If you have set up your Ledger device, consider moving assets to a new Ledger signer (with new seed). We will continue to inform customers of updates as the investigation progresses.
Reach out to Ledger customer support through official channels with any questions: support.ledger.com/
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Stader Labs has announced they are sunsetting BNBx (their BNB staking product). While the service is currently accessible through the Discover section in Ledger Wallet, users are advised to unstake their BNBx positions by April 15.
After that date, withdrawals will no longer be available via the Stader Labs dApp in Ledger Wallet.
Learn more here: support.ledger.com/article/1…
or directly via Stader Labs official communication: staderlabs.com/blogs/sunsett…
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🚨Heads up for Cosmos users🚨
Our validator partner Chorus One will soon stop operating the Onomy, Quicksilver, and Persistence validators in Ledger Live. 🛠️
Your funds are safe — but you’ll stop earning rewards unless you unstake or redelegate. 🔐
👉Learn what to do next: support.ledger.com/article/d…
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RT @Kiln_finance: 1/10 🧵 Following our announcement yesterday regarding the Solana incident involving SwissBorg, Kiln is taking additional…
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🚨 Zcash update 🚨
Ledger Live now supports sending @Zcash with shielded inputs (Orchard + Sapling) to transparent addresses.
This resolves a long-standing issue with deshielding @Zcash.
🔗Learn more: support.ledger.com/article/1…
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🔔Heads up, $ATOM stakers:
Ledger’s Cosmos validator node will now be operated by @ChorusOne as "Ledger by Chorus One."
✅Staking & rewards remain uninterrupted.
🗒️Note: Chorus One’s Terms of Service now apply.
🔗Learn more: support.ledger.com/fr/articl…
#Cosmos #ATOM #LedgerSupport
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🚨 New in @Ledger Live
SKY is now supported in Ledger Live! 🪩
Manage your tokens securely and seamlessly. 🚀
For more information on the upgrade of MKR to SKY - please refer to their website: sky.money/faq
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Ledger Support retweeted
Attention ETH Stakers 🚀
Chorus One’s ETH staking product, MEV Max, is now live on @Ledger Live — together we are making our MEV-optimised solution available to millions of users around the world.🧵
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🚨New in @Ledger Live:
MEV Max by @chorusone is now available — bringing optimized Ethereum staking to your wallet.
🔐 Same secure interface
⚡ Higher rewards potential
🧠 Backed by custom infra + research
Stake your ETH directly through the Earn section.
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Ledger Live’s new NFT experience is here, now powered by @MagicEden
Key Features:
✨ A redesigned, smoother experience
🌐 Multichain support to view collections across networks
📲 Manage, buy, sell, and send NFTs - all through Ledger Live
Explore it now: go.ledger.com/ledger/nftmagi…
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This issue has been resolved. Thank you for your patience.
Bookmark: Monitor future real-time updates at status.ledger.com
🚨 Notice to Bitcoin users
We are experiencing technical issues with the Bitcoin Mainnet within Ledger Live. This may impact your ability to send transactions, add accounts and view your balances or transaction history. Our team is actively working to resolve the issue.
For urgent transactions, please refer to this article for alternative methods: support.ledger.com/article/1…
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🚨 Notice to Bitcoin users
We are experiencing technical issues with the Bitcoin Mainnet within Ledger Live. This may impact your ability to send transactions, add accounts and view your balances or transaction history. Our team is actively working to resolve the issue.
For urgent transactions, please refer to this article for alternative methods: support.ledger.com/article/1…
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🧵 Important Security Alert for Ledger Users! 🚨
🔒As the crypto world grows, so do the threats. Phishing attacks are increasingly targeting Crypto Hodlers. Here’s how to protect yourself and your assets!
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📱Keep Everything Updated: Regularly update your Ledger device and the Ledger Live app to protect against vulnerabilities and exploits.
🛡️Stay Informed: Follow Ledger’s official channels for updates and security tips. Knowledge is your best defense!
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💪Your security is in your hands! Stay vigilant, educate yourself, and let’s keep our crypto assets safe together!
For more info, visit the official Ledger support page.
🔗support.ledger.com/
#StaySafe #CryptoCommunity
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